Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Lead and coordinate the delivery of Front of House, Client Services, Contractor Management, Financial Administration, and Operational Support functions, ensuring seamless service delivery, exceptional customer experience, effective stakeholder engagement, and adherence to operational and financial controls.Serves as the central coordination point between clients, service providers, finance, facilities management, and operational teams, ensuring that service requests, projects, maintenance activities, contracts, and financial obligations are efficiently managed, communicated, and concluded within agreed service standards.
Key Result Areas
Manage and oversee operations by coordinating maintenance requests, projects, and service providers while driving accountability and maintaining service delivery standards to ensure timely and efficient request resolution.
Oversee reception operations, ensuring professional client experience, effective visitor management, meeting room coordination, and high standards of customer service.
Serve as the primary point of contact for clients, tenants, contractors, and internal teams, ensuring clear communication, effective issue resolution, and positive stakeholder relationships.
Coordinate and monitor contractors and service providers, ensuring work is completed to standard, access requirements are managed, and service delivery records are maintained.
Manage service provider accounts/payments, monitor invoices and expenses, support budget tracking and tenant billing, and ensure accurate financial records and reporting.
Compile and distribute reports, monitor service performance and compliance, identify operational risks, and maintain accurate records and documentation.
Lead and support Front of House teams by fostering a customer-focused culture, providing coaching and performance feedback, and driving continuous improvement.
Develop and improve operational processes, drive accountability, identify efficiencies, and ensure consistent adherence to procedures and workflows.
Requirements: Skills, Qualifications, Experience required:
Relevant tertiary qualifications.
Minimum 5-6 years’ experience in finance administration, customer-centric service delivery, stakeholder management and service level management.
Proven track record in monitoring and managing SLAs, service provider performance, and service delivery in a facilities or operations context.
Ability to work independently, with attention to detail
Competencies:
Professional attributes – Accountability, Communication, Customer Focus and Operational Excellence
Leadership & People Management – Team Leadership, Coaching, Performance Management, and Conflict Resolution.
Stakeholder Engagement – Builds strong relationships with internal and external
stakeholders to ensure effective delivery service.
Financial Management – Finance and Contract Administration, and Reporting.
Analytical Thinking
Problem Solving
Continuous Improvement Orientation
Skills
Adaptive Thinking, Change Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Presenting Solutions, Project Performance Management (PM), Report ReviewCompetencies
CollaboratesCommunicates EffectivelyCultivates InnovationEnsures AccountabilityFinancial AcumenManages ComplexityOptimizes Work ProcessesPlans and AlignsEducation
Bachelors Degree (B)Closing Date
10 September 2026 , 23:59The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!
Skills Required
- Relevant tertiary qualification or Bachelor's degree
- Minimum 5–6 years of experience in finance administration, customer-centric service delivery, stakeholder management, and service-level management
- Proven experience monitoring and managing SLAs, service provider performance, and service delivery in a facilities or operations context
- Ability to work independently
- Strong attention to detail
- Team leadership, coaching, performance management, and conflict resolution skills
- Financial management, contract administration, reporting, analytical thinking, problem solving, and continuous improvement skills
- Computer literacy and proficiency with office systems
What We Do
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica
