Administration Assistant

About the Role

We are looking for a detail-oriented Administrative Assistant to support our contact centre management team with essential administrative tasks. The ideal candidate will have strong Excel skills and solid overall computer knowledge to assist with data management, reporting, and other general office duties.

Full time position, 37.5 hours per week Monday – Friday, based in our Redditch Office, near Birmingham!

Key Responsibilities

 Perform general administrative tasks such as data entry, document management, and performance reporting

 Retrieve call recordings for managers as required

 Generate and organise data using Microsoft Excel (to include formulas & pivot tables as necessary) for data analysis, reporting, and spreadsheet management, ensuring accuracy and efficiency

 Maintain accurate records and ensure data integrity.

 Handle confidential information with discretion

 Assist with system updates and basic troubleshooting of office software.

 Assist with report preparation as required

 Liaise with internal teams and external stakeholders as needed

 Handle any ad-hoc administrative duties as required

Skills & Experience Required

 Proven experience in an administrative role

 Strong Microsoft Excel skills (formulas, pivot tables, and charts)

 Good understanding of general computer systems and office software.

 High attention to detail and ability to manage multiple tasks efficiently.

 Strong communication and organisational skills.

 Ability to work independently and as part of a team.

 Ability to manage workload effectively and work independently.

 High level of attention to detail and accuracy.

 Strong organisational and time-management skills.

 Excellent verbal and written communication skills

 Ability to prioritise tasks and meet deadlines.

 Experience with other Microsoft Office applications (Word, Outlook, PowerPoint) is advantageous.

What We Offer

 A supportive and collaborative work environment

 Company pension scheme

 Staff Discount Scheme (Reward Gateway)

 Employee Assistance Programme

 Death in Service Benefit

 Christmas Savings Scheme

 Free on-Site Parking

 Free Refreshments & Fruit

 Opportunities for professional growth and skill development

The position offers a competitive starting salary of £22,308 per annum.

The successful applicant would be required to undertake a DBS and CCJ check and other background checks before an offer of employment is made.

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of.

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