In this role, you will provide customer service and administrative support to NDIS participants and Support Coordination team members, helping the business achieve its goals. Your responsibilities will include managing participant enquiries, handling leads and CRM data, and overseeing invoicing and general administrative tasks. This is a full-time permanent position based in Castle Hill.
Key Responsibilities
- Respond to participant and stakeholder enquiries promptly and professionally
- Manage leads and support conversion to active participants
- Maintain accurate CRM records (Salesforce preferred)
- Coordinate onboarding processes and stakeholder communication via phone and email
- Process invoicing and billing accurately within required timeframes
- Contribute to continuous improvement initiatives and quality service delivery
- Participate in team meetings, training, and performance reviews
What We’re Looking For
- Qualifications in Administration/Business Support or relevant experience
- Strong communication and stakeholder management skills
- Excellent planning, organisational, and relationship-building abilities
- Proficiency in Microsoft Office (especially Excel)
- Experience with CRM systems (Salesforce highly regarded)
- High level of self-motivation and attention to detail
- Experience in Disability, Aged Care, Healthcare, or lived experience
About MyIntegra, Part of the APM Group
Since 2016, MyIntegra has empowered people with disabilities by helping NDIS participants maximize their plans and access support services. We provide Plan Management and Support Coordination services, using best-in-class tools and technologies across Australia.
As an NDIS-registered provider with ISO 9001:2015 certification, we align with National Disability Standards and are a member of Disability Intermediaries Australia (DIA). MyIntegra is part of the APM Group, a global provider helping over 2 million people annually find employment, improve health and well-being, and participate in their communities.
Joining MyIntegra means accessing opportunities within a dynamic and growing global business. Learn more at apm.net.au
We offer
Supporting people living with disabilities and their families is important work, and we want to ensure your contribution is recognized and rewarded! When you join MyIntegra, you can expect a range of great benefits to support your career development and well-being, including:
- A flexible, supportive, and friendly team environment
- Ongoing training, career progression, and professional development opportunities
- An attractive salary
- Comprehensive Employee Assistance Program
- Paid parental leave with top-up opportunities
- Discounts at major retailers and an employee recognition program
Ready to Join?
Apply today to fast-track your application!
Application Process
If you have the energy and passion for this exciting role, join us on our journey and make a positive difference! Apply through Seek and we will reach out to discuss the role with you.
MyIntegra embraces DIVERSITY and is an equal opportunity employer. MyIntegra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and People with disability are also encouraged to apply.
Skills Required
- Qualifications in Administration or Business Support, or relevant experience
- Strong communication and stakeholder management skills
- Excellent planning and organizational abilities
- Strong relationship-building skills
- Proficiency in Microsoft Office, especially Excel
- Experience with CRM systems
- High self-motivation and attention to detail
- Experience in disability, aged care, or healthcare, or relevant lived experience
- Salesforce experience
APM Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about APM Group and has not been reviewed or approved by APM Group.
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Parental & Family Support — Family support offerings, including generous paid parental leave and support partner leave, are prominently featured. Resources like the APM Family Hub and tailored support plans aim to help employees balance personal and professional responsibilities.
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Leave & Time Off Breadth — Employees can purchase up to two additional weeks of annual leave using pre-tax deductions, expanding time-off options. This flexibility is positioned alongside standard leave to support work-life balance.
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Wellbeing & Lifestyle Benefits — Wellbeing programs such as EAP access for employees and families, corporate health discounts, and Fitness Passport are emphasized. Additional wellbeing platforms and resources are presented as part of a broad perks suite.
APM Group Insights
What We Do
APM New Zealand is a health, employment, disability, and workplace-services provider supporting individuals, families, communities, and businesses across Aotearoa. Its services include allied health, physiotherapy, vocational rehabilitation, pain management, psychological intervention, employment support, community rehabilitation, and return-to-work programs. APM works with government agencies and insurers to help people recover from injury or illness, improve wellbeing, find employment, and participate in their communities.
