Administration and Membership Coordinator

The YMCA of Pierce and Kitsap Counties is seeking an Administration and Membership Coordinator to join our team.  

The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.

This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.  

The Administration and Membership Coordinator provides leadership and delivery of the internal and external member experience, creates meaningful relationships that promote growth and development and manages systems and processes to allow access and progression of our mission.

Key Responsibilities: 

• Develop, implement, sustain and evaluate a branch specific plan for volunteer engagement to include recruitment, orientation, development and retention. 
• Build relationships and invite potential volunteers to share their time and talent through the Y.
• Utilize internal member management systems to manage member feedback for the branch to include but not limited to comment cards, contact us emails, NPS, etc.
• Act as the registration experience champion to include being the direct contact for internal and external members.
• Liaison for all branch accounting processes and needs.
• Provide administrative support for the branch to include correspondence, data entry, minutes, proposals and forms as needed.
• Assist staff leadership team in reaching campaign goals through recruiting campaigners, making personal asks, supporting branch events and managing campaign administrative needs.

Qualifications: 

• 3-5 years of directly related experience to include computer skills, office/administrative support, customer service, and sales.
• Must be proficient in MS Office and database entry.
• Knowledge of Daxko Operations and Engage systems preferred.
• Strong analytical, problem solving and organization skills are required. 
• Exceptional skills in computers, office equipment, and cash handling.
• Demonstrated ability to multi-task, problem-solve and work efficiently in a fast-paced environment. 
• Ability to connect with people of diverse backgrounds.
• Excellent written and oral communication skills.
• Commit to obtaining YMCA required trainings as required.
• Ability to work both independently and as part of a team.
• Demonstrated professionalism in both attitude and appearance.
• The ability to demonstrate a friendly, courteous and professional manner while working with members and staff and the ability to understand, articulate, and enforce YMCA policies and procedures in a positive way. 
• Requires flexible availability to include potential nights and weekends.
• Complete online Child Abuse Prevention training on first day, and complete other online and in-person training as required.
• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).

Wage: $18.00 to $18.27 per hour, depending on qualifications 

Hours: Part-Time, Up to 25 hours per week 

Location: Pearl Street Family YMCA, Tacoma, WA  

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan 

Ignite your Passion, Live the Y Cause, and Join our Team. To apply visit our website at www.ymcapkc.org. 

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled