Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.
JOB SUMMARY:
The Warranty Admin is responsible for maintaining and supporting the warranty system in a timely, well documented and organized manner including but not limited to part return trackers; internal and external reporting; and warranty claim and cost recoveries. They will be a "power user" on the Customer Portals for warranty. They must comply with quality system and documentation requirements. They will escalate issues as needed. All while working as part of cross functional teams often including customers.
PRINCIPAL ACCOUNTABILITIES:
With a focus on continuous improvement and a reduction in warranty costs while meeting
timing requirements:
- Develop and maintain a warranty part return log including the receipt and "status" through closure of analysis
- Maintain and/or assist with internal and customer reports for warranty (for example: Monthly dashboard; 8Ds; Stellantis - QMTS; Paynter Charts; etc.)
- Support the warranty and quality team as needed for warranty reviews, corrective actions, and reporting
- Power User of Customer Portals (for example: Ford GSAR; Stellantis PRAS+; GM Part link; etc.): monitor due dates; input responses; and pull reports.
- Review customer warranty cost recoveries for validity and report results to meet customer deadlines
- Respond to customer emails and assist other Control Devices plants as needed
- Assist with "Work Orders;" Shipping; Test Requests; RMAs as needed
- Collect, analyze, interpret and share warranty information appropriately (FAN charts; MIS; etc.…).
- Monitor customer related warranty data for out-of-control warranty; report and react accordingly.
- Support Warranty Improvement Teams as needed
EDUCATION:
Associates required
EXPERIENCE:
N/A
KNOWLEDGE:
- Excellent English verbal and written communication skills
- IT/Computer “proficient” to navigate varied complex customer systems.
FUNCTIONAL COMPETENCIES
- Excellent teamwork with the ability to work globally
- Strong organizational skills.
- Self-motivated and Results oriented
TECHNICAL COMPETENCIES
Microsoft Excel or other expertise required for data handling, graphs, analysis, and presentations with the ability to draw conclusions from the analysis.
Skills Required
- Associate degree
- Excellent English verbal and written communication skills
- IT and computer proficiency for navigating complex customer systems
- Microsoft Excel proficiency for data handling, graphs, analysis, presentations, and drawing conclusions
- Strong organizational skills
- Ability to work effectively in teams and globally
- Self-motivated and results-oriented
Stoneridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Stoneridge and has not been reviewed or approved by Stoneridge.
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Healthcare Strength — Feedback suggests medical coverage is solid with multiple plan options and core dental and vision offerings. References to established carriers and HSA support indicate breadth in health plan design.
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Retirement Support — Feedback suggests the 401(k) program is a notable strength, with a company match described as strong in recent reports. Plan information and maintenance indicators point to an actively managed retirement benefit.
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Leave & Time Off Breadth — Feedback suggests salaried employees receive a front‑loaded PTO allotment with tenure-based increases. Mentions of paid holidays complement the core time‑off structure.
Stoneridge Insights
What We Do
Stoneridge, Inc., is an independent designer and manufacturer of highly engineered electrical and electronic components, modules and systems for the automotive, medium and heavy-duty truck, agricultural and off-highway vehicle markets. The Company conducts its business into two segments: Electronics and Control Devices. The core products of the Electronics reportable segment include vehicle electrical power and distribution systems, and electronic instrumentation and information display products. The core products of the Control Devices reportable segment include electronic and electrical switch products, control actuation devices and sensors.
