Admin Support (Servicem8)

About Sharesource:

We are a BCorp company whose purpose is to democratise opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses.
https://www.sharesource.com.au/

What are we looking for?

We are seeking a reliable and proactive Admin Support professional to assist a leading land clearing and vegetation management provider servicing the energy and utilities industry. This role requires someone who can work independently and is confident using ServiceM8 to manage daily operational tasks.

What are you expected to do?

• Manage and maintain the ServiceM8 platform, including job creation, scheduling, booking, invoicing, and database updates
• Schedule appointments and allocate jobs efficiently
• Send pre-prepared quotes and reports to clients on behalf of management
• Respond to client inquiries and requests for job updates via email and spreadsheets
• Answer phone calls (if communication skills are suitable – optional based on English proficiency)
• Provide general administrative support to the team
• Maintain professionalism when dealing with difficult customers, keeping calm and patient under pressure

You’ll be a great fit if:

• You have at least 3 years experience in an administrative or operations support role
• You must have a proficiency in using management platforms (ServiceM8 experience) for scheduling, job tracking, invoicing, and record-keeping
• You have strong organizational and time management skills, with the ability to manage multiple tasks and priorities independently
• You have excellent written communication skills for preparing and sending professional client updates, quotes, and reports
• You are confident in handling appointment scheduling and job allocation with attention to detail and accuracy

• You have experience responding to client inquiries via email and spreadsheets in a timely and clear manner
• You have good written and verbal communication skills
• You are calm and composed demeanor when dealing with challenging situations

We will be absolutely thrilled if you also have the following:

• Experience working closely with Australian clients
• Basic knowledge of tree services or land management is a plus but not required

Here are the benefits of joining our team:

• Competitive salary and professional development
• Collaborative client partnerships and a fun, inclusive work environment
• Opportunities for leadership, expertise, and global client exposure
• Monthly coaching, training, and career development
• Remote work flexibility and a flexible hybrid model
• Engage in social impact activities and industry impact
• Achieve work-life balance and flexibility to support personal commitments
• Comprehensive HMO coverage with one free dependent (depending on the employment type)

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Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals  from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values:

• Make a social impact: We balance our work for client teams and for society by constantly making a positive impact.
• Be proactive: We encourage brave thinking and continuous improvement, and drive change through action.
• Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.
• Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.
• Add fun, passion and love: We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

What makes us different?

Our culture code. You will be a part of our vibrant company culture and experience a workplace where your contributions are valued, your growth is encouraged, and your opinion is respected:

• Challenged, autonomous, momentum
• Learning, growth mindset
• Lead by our values
• Heard, cared for, make good friends

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What happens after you submit your application?

The whole process takes around 4 weeks:

• There will be 3-4 interviews and a possible assessment from our client partner. You will undergo an initial interview, a culture interview, and 1-2 interviews with our cool client. This will run for about 1-2 weeks but we will let you know if we need to ramp it up. Be yourself and have fun.
• We will constantly communicate with you as to the development of your application. You can also directly communicate with us to ask us about the status of your application.
• If all goes well, we complete the reference check and provide other necessary requirements so we can offer you the job right away.

We would be grateful if you have these already:

1. Fit to Work/Health Card (Basic 5 employment medical tests)
2. NBI Clearance
3. Social IDs - PHIC, SSS, HDMF, TIN 
4. Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.