The Role
Provide administrative and customer-service leadership in an outpatient clinic: manage budgets and reconciliations, prepare reports and databases, coordinate meetings and projects, manage departmental systems, handle complex customer/provider issues, coach lower-level staff, screen entry-level applicants, and investigate complaints with root-cause analysis.
Summary Generated by Built In
Job Title: Admin Specialist
Location: North Carolina (Hillsborough)
Contract Type: Temporary to Permanent
Start Date: ASAP
Pay Range: Competitive
Come for the role. Stay for the people. Hillsborough, North Carolina, offers a unique blend of small-town charm, historic character, and modern amenities, making it an attractive place to relocate for work. Residents enjoy a vibrant downtown with locally owned shops, restaurants, and cultural events, along with easy access to parks, trails, and the scenic Eno River. Its location near Durham, Chapel Hill, and Raleigh provides convenient access to major employers, higher education institutions, and expanded entertainment options. The town also offers a strong sense of community and a high quality of life, appealing to both young professionals and families.
Job Summary:
Required Skills & Experience:
Required Education:
Other Notes:
Apply Today!
Location: North Carolina (Hillsborough)
Contract Type: Temporary to Permanent
Start Date: ASAP
Pay Range: Competitive
Come for the role. Stay for the people. Hillsborough, North Carolina, offers a unique blend of small-town charm, historic character, and modern amenities, making it an attractive place to relocate for work. Residents enjoy a vibrant downtown with locally owned shops, restaurants, and cultural events, along with easy access to parks, trails, and the scenic Eno River. Its location near Durham, Chapel Hill, and Raleigh provides convenient access to major employers, higher education institutions, and expanded entertainment options. The town also offers a strong sense of community and a high quality of life, appealing to both young professionals and families.
Job Summary:
- Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions.
- Coordinating and completing special projects independently or in cooperation with other groups as assigned.
- Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
- Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
- Managing departmental information systems.
- Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation.
- Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.
Required Skills & Experience:
- Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers.
- Demonstrates the ability to resolve customer problems.
- Technical expertise: understands the technical aspects of one’s job.
- Effectively uses Microsoft office products in order to produce reports and documents.
- Demonstrates the ability to learn and master the scheduling system as appropriate.
- Coachability: Receptive to feedback, willingness to learn and embraces continuous improvement.
- Accountability: Manages performance to meet expected results.
- Works to meet the internal/external customer requirements.
- Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer.
- Understands the relationship of the budget and resources to the strategic plan.
- Coaching: Shares information, advice and suggestions to help others to be more successful.
- Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.
- Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
- Finds agreement on issues and follows through on implementation.
- Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Required Education:
- High School Diploma or GED AND two (2) years of clerical or administrative experience OR
- Associate's Degree AND one (1) year of clerical or administrative experience OR
- Bachelor's Degree AND no years of clerical or administrative experience.
Other Notes:
- Temporary to permanent
- Part Time
- Prior experience in physical therapy, rehabilitation, or outpatient clinic settings
- Familiarity with insurance payor requirements
- Experience with EHR or practice management systems
Apply Today!
Skills Required
- High School Diploma or GED with 2 years clerical/administrative experience OR Associate's Degree with 1 year clerical/administrative experience OR Bachelor's Degree with no experience
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Ability to learn and use the scheduling system
- Experience with EHR or practice management systems
- Familiarity with insurance payor requirements and insurance processes
- Experience developing budgets, monitoring expenditures, and reconciling financial statements
- Strong customer service and problem-resolution skills
- Ability to extract, compile, and interpret data; prepare reports, charts, and spreadsheets
- Experience managing departmental information systems
- Coaching and mentoring lower-level staff; screening applications and conducting initial interviews
- Conflict resolution and investigative skills for patient/provider complaints
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The Company
What We Do
Grace Federal Solutions, a Woman-Owned business headquartered in Raleigh, North Carolina, is a professional services company with a focus on delivering projects and programs beyond the standard. Our team of experts provides federal agencies, healthcare organizations, universities and commercial entities throughout the Continental United States with Project Management, Quality & Compliance, Operations & Administrative Support, Data Management, and Information Technology solutions. Grace helps achieve the mission through superior program management and quality performance.
