Admin-on-Demand Specialist
Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you’re in the right place!
Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com.
This role will be an essential part of our team responsible for delivering managed services to support the operational efficiency and smooth functioning of our e-learning platform. This role will involve responding promptly to administrative requests and providing timely assistance to ensure seamless user experiences.
Please note, this role involves working in US timezones.
Key Responsibilities:
- User Management: Process user registration requests, manage user accounts, and assist users with account-related inquiries, including password resets and profile updates.
- Content Management: Support the upload, organization, and maintenance of course content on the e-learning platform, ensuring accuracy and completeness.
- Data Entry and Maintenance: Accurately enter and update data in the platform's backend systems, including user records, course information, and performance metrics.
- Communication and Coordination: Liaise with internal stakeholders, including instructors, content creators, and technical teams, to facilitate seamless communication and collaboration in delivering administrative services.
- Quality Assurance: Conduct regular checks and audits to ensure data integrity, platform functionality, and adherence to quality standards.
- Documentation: Maintain comprehensive documentation of administrative processes, best practices, and troubleshooting procedures to support continuous improvement and knowledge sharing within the team.
- Ad hoc Tasks: Assist with ad hoc administrative tasks and projects as assigned by team leads or managers to support the overall objectives of the Admin-on-Demand team.
Qualifications:
- Previous experience in an administrative support role, preferably in an educational or technology-related environment.
- Previous experience using Service Cloud or similar software and familiarity with working in a queue. Working in an LMS specifically, is a huge plus.
- Strong attention to detail and accuracy in data entry and administrative tasks.
- Excellent communication skills, both written and verbal, with the ability to interact professionally with users and colleagues.
- Proficiency in using e-learning platforms and familiarity with learning management systems (LMS) is a plus.
- Ability to work effectively in a fast-paced, dynamic environment and prioritise tasks based on urgency and importance.
- Commitment to delivering exceptional customer service and ensuring a positive user experience for all platform users.
As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can.
We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
