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Provide support to management in the form of orchestration of administrative functions.
Help retain customers by exceeding their expectations through follow up contact with them and through the accurate transcription of customer information.
Principle Duties and Responsibilities
- Answer phones and handle incoming calls
- Dispatch new jobs and create job information
- Data entry using approved computer software
- Type and process paperwork and business correspondence
- Create invoices
- Schedule work
- Perform customer billing
- Prepare production paperwork for the following day
- Make Collection Calls
- Working with Insurance Adjusters and mortgage companies
- Complete inner-office documentation
Additional Duties and Responsibilities
- Conduct follow-up phone calls
Decision Rights and Authority
- Scheduling of service vehicles and technicians
Working Relationships and Scope
- Maintain timely communication and flow of information with technicians, service providers, estimators and project managers
Performance Competencies
- Oral Communication – Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem and describe the steps that will be taken. Adaptable and able to think on his/her feet.
- Written Communication – Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
- Planning & Organizing – Plans, organizes, and schedules their time in an efficient and productive manner. Focuses on key priorities. Effectively manages multiple projects simultaneously. Pays attention to details. Manages personal time well.
- their job and what others require. Has a continuous improvement mindset – is always thinking about ways to improve and streamline business processes.
- Technology – Regularly uses standard word processing, spreadsheet and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment.
Qualifications - Knowledge, Skills and Abilities
- Education and Experience
Minimum of 3 years of office and customer service experience.
Basic understanding of bookkeeping and cash flow. Experience using bookkeeping software such as Sage Intact a plus.
- Mathematical skills
Strong math skills. Ability to compute rate, ratio and percentages and to interpret financial reports and analyze performance against business plans and industry benchmarks.
- Computer skills
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word and Excel
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
This position reports to the Office Manager.
Benefits:
- 401(k)
- 401(k) matching
- Medical/Dental/Life insurance
Skills Required
- Minimum of 3 years of office and customer service experience
- Basic understanding of bookkeeping and cash flow
- Strong mathematical skills, including rates, ratios, percentages, and financial report interpretation
- Intermediate to advanced computer and software proficiency
- Proficiency with Microsoft Office, Word, and Excel
- Experience using bookkeeping software such as Sage Intacct
What We Do
American Restoration Operations is a multi-brand property-restoration platform supporting local restoration businesses. Its brands provide water, fire and smoke damage cleanup, mold remediation, environmental services, restoration and reconstruction, and contents recovery for residential and commercial customers. The company combines local service expertise with shared operations, systems, and resources to help restore properties after damage and serve communities across its footprint.
