Are you a passionate customer service professional seeking an opportunity to provide administrative support and guidance to various stakeholders? At Jewish Family Service of Dallas, support at every turn isn’t just a tagline, it’s what we do.
If you’re looking for a mission-driven organization where you can lead front office projects, provide a excellent customer experience and play a key role in our mission to provide effective and accessible whole-person care that promotes lifelong self-sufficiency and well-being for the Greater Dallas community this may be the right opportunity for you!
POSITION SUMMARY
The Bilingual Front Desk Receptionist is often the first Jewish Family Service representative a client or community member speaks to or meets. Callers and/or visitors first impression of the agency is often set here. It is imperative that this employee’s voice on the phone be friendly, professional and welcoming while determining the caller’s needs and routing the phone call politely and efficiently. In addition to receptionist duties, this role provides clerical and administrative support for Medical Billing, Office Management, and many of the programs run by the agency. This position supports, promotes and furthers our goal of providing the highest standards of culturally relevant and sensitive professional service consistent with our mission.
What You'll Do
- Answers telephone, greet visitors, route calls and provide general assistance to staff in Spanish or English, as needed.
- Allows access to building for clients, vendors and visitors
- Checks clients into ETO - records appointments as attended or cancelled (by client or case worker).
- Accepts cash or check payments for service and records manually on daily log sheet.
- Processes credit card payments on swipe machine.
- Performs daily closeout process at front desk.
- Schedules Food Pantry Appointments
- Manages schedules for contract doctors
- Assists Medical Billing and Records coordinator with clerical tasks including ETO data entry
- Processes New Client paperwork
- Creates general and clinical correspondence, digital and printed
- Attends onsite and offsite meetings, as required
- Performs various administrative tasks per leader’s direction
Qualifications
- Switchboard experience
- Bilingual, Spanish and English
- Smiling, friendly manner
- Experience in Office 365 apps (Outlook, Word, Excel, etc)
- Data entry experience
- Provide service that is of the highest standard and is culturally relevant to the clients served
What We Offer
JFS offers excellent benefits to eligible employees, including health, dental and vision insurance, generous paid vacation days, and a 403(b) match!
Jewish Family Service (JFS) is an equal opportunity employer, complying with all applicable Federal and state employment laws and regulations, that exists to provide professional, effective, and affordable mental health and social services that promote lifelong self-sufficiency and well-being for anyone in need. JFS is an E-Verify participant.
Skills Required
- Switchboard experience
- Bilingual Spanish and English
- Friendly, customer-service oriented demeanor (smiling, welcoming)
- Experience with Office 365 apps (Outlook, Word, Excel)
- Data entry experience
- Ability to provide culturally relevant client service
What We Do
Jewish Family Service of Dallas is a nonprofit organization providing comprehensive health services and community resources to promote lifelong physical, emotional, nutritional, and financial well-being for individuals and families in Greater Dallas. Their wraparound care includes primary medical services, behavioral health counseling, career and financial coaching, and food pantry access, ensuring these essential resources are accessible to all regardless of religion or ability to pay.
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