ACS Administrative Assistant

Job title: ACS Administrative Assistant.

Location: ACS Hohenfels, Germany.

Job Type: Full Time.

Schedule: 7:30am-16:00pm, Monday through Friday.

Qualifications:

• Minimum 1 year of experience assisting military service members and their families with community service information and referrals.
• Proficient in English, equivalent to Level 3 language proficiency.
• Skilled in MS Office (Word, Excel, PowerPoint), Internet, and Outlook.
• Demonstrated customer service experience, with a focus on professionalism, courtesy, and the ability to handle a variety of client needs in a busy environment.

Duties:

• Provide information and referrals to ACS staff and community services.
• Maintain up-to-date knowledge of community and local resources.
• Serve as a subject matter expert on ACS and DFMWR programs.
• Handle record-keeping, filing, and administrative support.
• Manage office automation tasks (copier, scanner, fax).
• Support in-processing and out-processing of military members and their families.
• Follow up with customers and refer them to relevant programs.
• Ensure ACS information and flyers are current and displayed.
• Input client data and statistics into the Client Tracking System (CTS) daily.
• Manage Lending Closet (LC) items: prepare requests, issue/receive items, and organize according to SOP.