ACH Specialist

Summary

As an integral member of our banking operations, this position plays a crucial role in ensuring the accurate and timely processing of Automated Clearing House (ACH) exceptions, and Regulation E Claims. Meticulous attention to detail and strong understanding of ACH regulations will contribute to maintaining the highest standards of efficiency, compliance, and client satisfaction.

Responsibilities

•  Process and investigate Regulation E claims related to ACH transactions.
• Track volume for month end reporting.
• Assist internal departments with ACH inquiries.
• Protect all client and bank information confidentially and follow all company policies.
• Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Working at the worksite during regular business hours and/or assigned hours.
• Other specified duties as assigned. 

Compensation & Benefits

The ACH Spec I position pays a minimum of $18.00 per hour.

Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.

Skills

• Strong attention to detail and ability to complete work accurately.
• Ability to organize work.
• Detail oriented.
• Strong written and verbal communication skills required.
• Proficient Microsoft Excel and Word.
• Ability to balance bank statements.

Education & Experience

• High school diploma or equivalent, required.
• Minimum of 1 year bank operation experience, including but not limited to ACH.
• Knowledge of Reg-E, specifically dispute resolution rules, is preferred.

Physical Requirements

The work environment is typical of a standard office or retail banking setting.  The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment.  Reaching may be required involving the ability to move arms in any direction.  Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad.  The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires lifting and/or the exerting of up to 10 pounds of force.