Do work that matters
In this role, you’ll support key processes that keep the broker channel running smoothly. From reviewing accreditation applications to helping ensure commissions are paid correctly, your work helps deliver accurate, fair and compliant outcomes. Your contribution plays a valuable part in supporting our brokers.
See yourself in our team
Engage and Manage Broker Crew plays a critical role in delivering Home Buying channel objectives by driving growth, experience and operational excellence across the broker channel.
The Crew positions CommBank as a trusted premium partner for brokers, supports increased lending volume and market share, improves broker and customer experience, and delivers strong risk and governance outcomes. Through continuous simplification, automation and optimisation of broker processes, the Crew also contributes to improved productivity and a more scalable, modern Home Buying ecosystem.
On any given day you will
Onboard Mortgage Brokers
Conduct administrative assessment of broker accreditation applications against defined policy and compliance requirements
Verify supporting documentation (e.g. qualifications, memberships, reference checks) for completeness and accuracy
Identify and escalate risks, exceptions and/or non compliant issues
Maintain accurate records of accreditation decisions and supporting evidence
Liaise with both internal and external stakeholders
Commission and Payment Processing
Process fortnightly commission files in accordance with payment schedules and controls
Monitor and reconcile commission outputs to identify anomalies or discrepancies
Ensure all processing aligns with pre-defined operating procedures, good governance and reconciliation requirements
Investigation & Issue Resolution
Investigate requests relating to incorrect or missing commission payments or onboarding application updates/requirements
Provide clear outcomes and resolution to stakeholders in a timely manner
Escalate systemic issues and contribute to remediation or process improvements
Risk, Compliance & Continuous Improvement
Adhere to regulatory, risk and compliance obligations (e.g. responsible lending, audit controls)
Support audit and/or risk activities by providing evidence and documentation as required
Identify opportunities to improve processes, reduce manual effort and enhance accuracy
Contribute to process documentation and knowledge management
Your experience looks like
Strong attention to detail and high level of accuracy
Strong organisational and time management skills
Proactive attitude, with the ability to take initiative and follow through on tasks
Process driven mindset with a focus on consistency and operational discipline
Demonstrated interest in simplification and improving how work is done
Analytical thinking and problem solving capability
Effective stakeholder communication (written and verbal)
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Skills Required
- Strong attention to detail and high level of accuracy
- Strong organisational and time management skills
- Proactive attitude with ability to take initiative and follow through
- Process-driven mindset with focus on consistency and operational discipline
- Demonstrated interest in simplification and process improvement
- Analytical thinking and problem solving capability
- Effective stakeholder communication (written and verbal)
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
