Accounts/Customer Success Manager

Role Summary:

We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of the challenges and opportunities in remote patient monitoring. Experience at a new or growing startup is also a plus.

Key Responsibilities:

• Develop, manage and grow strong, long-lasting customer relationships with assigned accounts and contacts at all levels
• Act as the main point of contact and manage all aspects of assigned accounts.
• Understand the specific needs and objectives of customers and their patients and stakeholders and liaise with our product, operational and support teams to tailor services and solutions effectively.
• Drive the adoption and integration of our products by providing ongoing support and education to clients.
• Monitor and analyze customer's usage of our product and ensure client satisfaction and retention.
• Negotiate contracts and close agreements, ensuring all client needs are met.
• Prepare regular reports on account status, and provide actionable insights to internal stakeholders.
• Stay up-to-date on and contribute to the evolution of new features and products, ensuring you can effectively communicate and train on any updates to clients.
• Understand Impilo processes and products in order to remain the expert to the customer
• Identify opportunities to grow business relationships within existing accounts.
• Collaborate with the sales team to identify and grow opportunities

Requirements:

• Bachelor’s degree in Business Administration, Health Administration, or related field.
• 2+ years of account management or relevant experience, preferably in the healthcare, SaaS or tech sectors.
• Strong understanding of digital health technologies, remote patient monitoring and their impact on healthcare delivery.
• Exceptional interpersonal skills with an aptitude for building relationships and sales and negotiation with professionals of all organizational levels.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• High degree of professionalism and ethical understanding, particularly in handling confidential information.
• Ability to work independently in a fast-paced startup environment.
• Willingness to travel as needed to meet clients, attend conferences, and enhance business relationships.

What We Offer:

• A role at the forefront of the digital health industry with the opportunity to impact lives positively.
• A dynamic, innovative, and supportive environment to grow your career.
• Competitive salary and benefits package.