Responsibilities include collections calls in a fast-paced Industry with good phone techniques.
Follow through with departmental procedures by informing customers of their accounts that need to be on hold.
Monitor overdue accounts, by using the company’s system or other methods.
Locate and notify customers of delinquent accounts by telephone or mail
Review the terms of sales, service or credit contracts
Provide customer service regarding collection issues, review account adjustments, and resolve client discrepancies and short payments.
Arrange for debt repayments or establish repayment schedules, based on customer’s financial situations and final approval by management
Ability to process payments through credit cards with customers.
Responsible for monitoring and maintaining assigned accounts, customer calls, and customer reconciliations.
Accountable for reducing delinquency for assigned accounts by monitoring overdue accounts daily.
Advise customers of necessary actions and strategies for debt repayment
Perform other assigned tasks and duties necessary to support the accounts receivable department
Must follow up effectively with sales department regarding customer accounts, have establish, and maintain effective working relationships with the team.
Print reports of the accounts daily and submit to manager for review
Analyze aging reports for appropriate course of action
When appropriate use via-email to convey any information to the sales representatives, management, and customers.
Basic requirements:
High School Diploma, or GED, and 4+ years’ experience performing collections related duties. Proficient in Microsoft Suite to include Word, Excel, Outlook and 10 keys by touch. Ability to Multi-task, possesses conflict resolution and negotiation skills in a fast environment. General knowledge of telephone etiquette. Ability to calculate figures and amounts such as interest, proportions, percentages.
Must be Bi-lingual in Spanish
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Job Type: Full-time
Pay: $22.00 - $27.00
What We Do
Our Goal is to provide our customers with the highest quality paper, food and janitorial products available.
Customers can rely on our sales professionals to provide extensive product knowledge to meet their packaging and foodservice needs.
For more than 80 years, The Individual Group has provided foodservice products to a variety of businesses throughout California and we are truly committed to helping our custoemrs consistently achieve their growth and profitability objectives.
Exceptional customer service, competitve pricing, and reliable deliveries make us the number one source of supply!
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