The Role
Processes customer payments, invoices, credit memos, reconciliations, journal entries, collections, and commission reporting. Investigates billing discrepancies, past-due balances, and potentially fraudulent transactions while maintaining accurate accounts receivable records. Communicates with customers and cross-functional teams to resolve account issues, supports financial reporting and general ledger reconciliation, tests system changes, and improves accounts receivable processes.
Summary Generated by Built In
At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.
The Accounts Receivable Specialist is responsible for supporting the accurate and timely processing of Thorne’s accounts receivable activities, including customer payments, invoicing, account reconciliation, collections, and resolution of billing and account discrepancies.
The Accounts Receivable Specialist is responsible for supporting the accurate and timely processing of Thorne’s accounts receivable activities, including customer payments, invoicing, account reconciliation, collections, and resolution of billing and account discrepancies.
This role maintains accurate accounting records by processing and posting customer payments, invoices, and credit memos; reconciling accounts receivable activity; monitoring past-due balances; and researching discrepancies. The Accounts Receivable Specialist works closely with customers and internal partners across Finance, Sales, Marketing, and Customer Service to resolve account issues and support accurate financial reporting.
The role also supports general ledger reconciliation, journal entries, commission reporting, fraud investigation, and other accounting activities while helping ensure Thorne’s revenue and customer accounts are appropriately maintained.
The ideal candidate is detail-oriented, organized, and comfortable working with financial data while providing professional customer service. This individual brings strong Excel skills, sound judgment, and the ability to independently research discrepancies and see issues through to resolution.
RESPONSIBILITIES
Accounts Receivable Processing
- Process accounts receivable transactions accurately and efficiently in accordance with established accounting procedures.
- Post customer payments, including cash, checks, and credit card transactions.
- Post sales invoices, credit memos, and other applicable accounts receivable transactions.
- Process incoming billing and invoice correspondence and ensure appropriate follow-up.
- Reconcile the accounts receivable ledger and research discrepancies to maintain accurate customer balances.
- Support the preparation and reconciliation of general ledger accounts related to accounts receivable.
- Prepare and post journal entries as assigned.
- Calculate customer rebate commissions and support commission schedules and financial reporting.
- Track contracts involving value-in-kind products and maintain accurate supporting records.
- Monitor customer accounts and identify past-due balances requiring follow-up.
- Contact customers regarding outstanding balances and work to collect past-due amounts.
- Support the maintenance of appropriate customer credit limits.
- Communicate professionally with customers regarding invoices, payments, billing discrepancies, and other account-related questions.
- Research and resolve customer account discrepancies by gathering and analyzing information from customers and internal teams.
- Partner with Sales, Marketing, Customer Service, and Finance to resolve billing and account issues.
- Reconcile shipment-related discrepancies that impact customer accounts or billing.
- Maintain clear documentation of customer communications, account issues, and resolutions.
- Investigate abnormalities and discrepancies identified through daily accounts receivable and accounting activities.
- Research account discrepancies independently within established guidelines and escalate significant issues to management.
- Investigate potentially fraudulent transactions and communicate findings or concerns to appropriate stakeholders.
- Validate account discrepancies using information from internal systems, customers, and cross-functional partners.
- Identify recurring issues or process gaps and communicate opportunities for improvement.
- Maintain confidentiality of customer, financial, and company information.
- Maintain accurate and complete accounts receivable records and supporting documentation.
- Prepare schedules, reports, reconciliations, and other financial information as assigned.
- Use Excel and other accounting systems to organize, analyze, reconcile, and report financial information.
- Test software upgrades, system changes, or enhancements within staging environments as requested.
- Support improvements to accounts receivable processes, tools, and ways of working.
- Cross-train across Accounts Receivable functions to provide effective coverage and support changing business needs.
- Manage assigned priorities and projects independently, meeting established deadlines and escalating issues when appropriate.
WHAT YOU NEED
Education & Experience
- High School Diploma or GED required.
- Associate degree from a two-year college or technical school preferred.
- 3–5 years of accounts receivable experience, training, or a comparable combination of education and relevant experience.
- Experience processing customer payments, invoices, credit memos, account reconciliations, and collections preferred.
- Experience researching and resolving customer billing or account discrepancies.
- Experience communicating directly with customers regarding financial or account-related matters.
- Experience supporting general ledger reconciliations, journal entries, or related accounting activities is a plus.
Technical Knowledge
- Strong working knowledge of accounts receivable processes, including payment application, invoicing, collections, account reconciliation, and discrepancy resolution.
- Strong working knowledge of Microsoft Excel, including PivotTables and VLOOKUP formulas.
- Proficiency with Microsoft Word and other standard business applications.
- Ability to learn and effectively use internal accounting and financial systems.
- Ability to calculate discounts, interest, commissions, proportions, percentages, and other common financial calculations.
- Basic understanding of general ledger accounting and journal entries.
- Ability to accurately review and reconcile financial data and identify discrepancies.
- Ability to research financial and account issues using multiple sources of information.
Core Competencies
- Attention to Detail: Consistently produces accurate, complete, and well-documented financial work.
- Analytical & Problem-Solving Skills: Investigates discrepancies, identifies underlying issues, and develops appropriate resolutions.
- Customer Service: Communicates professionally and effectively with customers regarding balances, payments, invoices, and account issues.
- Communication: Clearly communicates financial information, questions, issues, and resolutions verbally and in writing.
- Organization & Time Management: Effectively manages multiple transactions, customer accounts, deadlines, and competing priorities.
- Accountability: Takes ownership of assigned work and follows issues and projects through to resolution.
- Initiative: Makes sound decisions within established guidelines and works effectively with limited supervision.
- Collaboration: Builds positive working relationships across Finance and other departments to resolve issues and complete shared objectives.
- Judgment & Escalation: Recognizes significant discrepancies, risks, or unusual transactions and raises concerns promptly.
- Confidentiality: Protects sensitive customer, financial, and company information.
- Adaptability: Learns new processes, systems, and responsibilities and supports cross-training across the Accounts Receivable function.
WHAT WE OFFER
- Competitive compensation
- 100% company-paid medical, dental, and vision insurance coverage for employees
- Company-paid short- and long-term disability insurance
- Company- paid life insurance
- 401k plan with employer matching contributions up to 4%
- Gym membership reimbursement
- Monthly allowance of Thorne supplements
- Paid time off, volunteer time off and holiday leave
- Training, professional development, and career growth opportunities
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- High school diploma or GED
- Associate degree from a two-year college or technical school
- 3-5 years of accounts receivable experience, training, or comparable relevant education and experience
- Experience processing customer payments, invoices, credit memos, account reconciliations, and collections
- Experience researching and resolving customer billing or account discrepancies
- Experience communicating directly with customers regarding financial or account-related matters
- Experience supporting general ledger reconciliations, journal entries, or related accounting activities
- Strong knowledge of accounts receivable processes, payment application, invoicing, collections, reconciliation, and discrepancy resolution
- Strong Microsoft Excel skills, including PivotTables and VLOOKUP formulas
- Proficiency with Microsoft Word and standard business applications
- Basic understanding of general ledger accounting and journal entries
- Ability to accurately review and reconcile financial data and identify discrepancies
- Ability to research financial and account issues using multiple information sources
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The Company
What We Do
We’re a team of dreamers, scientists, doctors, and health enthusiasts – all working toward the same goal – helping every individual discover and achieve their best possible health. We do it by creating innovative health solutions and by owning every process, from R&D to product delivery and customer service. We intend to defy expectations of good health through home testing technology, dietary and lifestyle education, and superior nutritional products.
