Accounts Receivable Specialist (74352)

Join Our Team at Orthopedic Associates of Lancaster (OAL)

At Orthopedic Associates of Lancaster (OAL), we’re more than just a medical practice—we’re a trusted part of the community. For generations, families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion, innovation, and integrity.

With five convenient locations—Lancaster, Willow Street, Manheim (at the Spooky Nook Sports Complex), Lebanon, and Ephrata—OAL offers a dynamic and patient-centered work environment. We’re proud to be consistently recognized for our cutting-edge technology, advanced procedures, and warm, professional staff. Our team includes not only leading orthopedic physicians and surgeons, but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day.

OAL is privately owned by our surgeons and supported by a team of 400+ employees who share a commitment to excellence. At our Lancaster and Lebanon campuses, we operate our own outpatient orthopedic surgery center—NPSC—where we perform a wide range of surgeries, including total joint replacements, using the most advanced techniques available.

When you join OAL, you're joining a respected organization where your work makes a difference. Whether you’re clinical, clerical, or somewhere in between, we offer a culture of collaboration, opportunity, and purpose—all in service of helping people live stronger, healthier lives.

Summary/Objective:

The Accounts Receivable (AR) Specialist position bills insurance companies for all surgery center and surgery center-based physician bills.  In addition, the AR Specialist pursues collection of all claims until payment is made by insurance companies and performs other work associated with the billing process.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide excellent customer service and billing expertise to our patients and staff.

• Working with insurance carriers to identify and correct billing issues and ensure timely reimbursement.

• Daily posting and reconciliation of insurance and patient payments.

• Patient account maintenance.

• Patient account collections.

• Support of front-end revenue cycle processes.

• Maintains confidentiality of all information

• Completes work within authorized time to assure compliance with departmental standards.

• Demonstrates knowledge of, and supports, all standards, policies and procedures, and operating instructions.

• Maintains third-party billing logs.

• Works denials provided by Cash Poster utilizing clearing house appeal software.

• Completes Bad Debt Reporting Request and submits to Leadership.

• Completes Refund Requests and submits to Leadership for approval.

• Contacts patients regarding self-pay balances, explaining payment options and the use of Care Credit.

• Sends partial payment letters as appropriate.

• Provides coding for all self-pay packages requested by OAL.

• Monitors assigned workflow daily in the clearing house.

• Monthly generation of patient responsibility statements.

• Completes Workers Compensation Fee Reviews within day 46 to day 60 of claim days on AR.

• Completes AR follow-up on assigned third party payers to ensure payment of claims within 90 days of procedure.

• Prepares report on assigned AR for review with leadership each month.

• Performs other duties as required.

Required Qualifications:

• High school diploma or GED required.

Preferred Qualifications:

• Prior experience in a medical office setting is preferred.
• Coding certification for AAPC or AHIMA is preferred.
• Certification/diploma from a vocational school or business school is preferred.
• Proficiency with Microsoft Office Suite is preferred.

Our Commitment to Inclusivity:

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance:

We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at [email protected].