Accounts Receivable Officer

At the heart of our organisation is a commitment to delivering innovative, high-quality outcomes that create lasting value for our customers and partners. We foster a collaborative culture grounded in continuous improvement, accountability, and teamwork—core to how we operate and succeed. As we continue to scale and evolve, finance plays a critical role in ensuring strong governance, operational excellence, and the insights needed to drive sustainable growth. 

This position follows a hybrid working model, with employees expected to work from our Kraków office in Unity Tower three days per week.

This role is central to our finance operations, driving effective collections and supporting strong cash flow across EMEA. You will play a key role in reducing overdue balances, improving DSO, and maintaining the accuracy of customer accounts. 

What makes this opportunity compelling is the direct impact on business performance through proactive collections and strong cross-functional collaboration. You will partner with customers and teams across Sales, Commercial, and Finance to resolve issues, improve processes, and enhance the customer experience—ideal for someone who enjoys delivering results, solving problems, and building relationships. 

What You'll Do 

• Manage the collection of outstanding accounts receivable across the EMEA region for the Interactive business.  

• Proactively monitor customer accounts to identify overdue balances and drive timely collection activities.  

• Build and maintain strong relationships with customers to resolve payment issues, disputes and account queries efficiently.  

• Perform regular follow-up activities via email, phone and other communication channels to ensure timely recovery of outstanding receivables.  

• Collaborate closely with Sales, Commercial, Customer Success and Finance teams to support issue resolution and improve collection outcomes.  

• Investigate and resolve billing discrepancies, unapplied payments and customer disputes in partnership with internal stakeholders.  

• Maintain accurate records of collection activities, customer communications and payment status updates within finance systems.  

• Support cash flow management by contributing to the reduction of overdue debt and improvement of Days Sales Outstanding (DSO).  

• Prepare regular reporting on aged receivables, collection progress, high-risk accounts and key trends.  

• Raise significant collection risks, disputes or customer concerns to leadership as appropriate.  

• Assist with month-end close activities related to accounts receivable and cash collections.  

• Find opportunities to improve AR processes, automation and customer experience across collections activities.  

• Ensure compliance with company policies, internal controls and applicable financial procedures. 

What We're Looking For 

• Experience in accounts receivable, collections, or customer finance in a fast-paced or multinational environment. 

• Strong understanding of AR processes, collections practices, and account management. 

• Ability to manage difficult collection conversations while maintaining positive customer relationships. 

• Strong problem-solving and dispute resolution skills with attention to detail. 

• Ability to prioritise and manage multiple customer accounts effectively. 

• Strong communication and stakeholder management skills. 

• Experience with ERP systems, ideally Microsoft Dynamics 365 (D365). 

• Strong Excel and reporting capability. 

• Proactive approach passionate about improving cash collection outcomes.  

• Collaborative approach with the ability to work across Finance, Commercial, and operations. 

• Experience in gaming, technology, or digital platforms is beneficial but not essential.