Are you an experienced accounts receivable officer/administrator looking for a dynamic role in a supportive team? Do you have a keen eye for detail and enjoy working in a structured environment? If so, we’d love to hear from you!
About Us
Established in 1977, Palm Lake Group is a proudly Australian, family-owned business with extensive experience in developing, constructing, and managing Lifestyle Resorts, Retirement Villages, and Aged Care Facilities across Australia. Our resorts aren’t just places to live they’re vibrant, active communities designed for comfort, connection, and enjoyment.
Join us in redefining over-50s living.
Position Details
We are seeking a Resorts Accounts Receivable Officer to provide vital administrative support to our growing portfolio of over 50s lifestyle resorts across the Eastern coastline. This full time role is based in our Southport Head office, working Monday to Friday within a team of five.
Responsibilities
- Resort Administration - Overall accountability for administrative tasks related to allocated resorts.
- Rent & Utilities Processing - Set up, process, and receipt site fees; manage invoicing and receipting for utilities (electricity, phone, internet, gas, and water).
- Resident Management - Set up site files for new residents, manage rent arrears, dishonours, and finalise site agreements.
- Compliance & Documentation - Prepare rent increase letters, breach notices, tribunal applications, and various resident communications.
- Financial & General Admin - Banking, mail handling, answering phone inquiries, and supporting caretakers, sales, and residents.
What We’re Looking For:
To succeed in this role, you’ll bring:
- Proven experience in an administration or accounts-based role in a high volume environment.
- Strong attention to detail and ability to manage multiple tasks efficiently.
- Excellent communication and organisational skills.
- Proficiency in Microsoft Office Suite, particularly Excel, and experience with property management or accounting systems (RMS knowledge is a bonus!).
- A proactive, customer-focused approach with a team player attitude.
- A National Police Clearance.
Why Join Us?
At Palm Lake, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:
- Competitive Remuneration
- Free Parking
- Work-life Balance with flexible working hours (Between 7am-5pm, Mon to Fri)
- 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
- Celebrate Milestones with tenure rewards!
- Supportive team culture– Be part of a vibrant and inclusive team where your contributions are valued
- Career Opportunities - Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, from development & construction to resort management & aged care, the career pathways and opportunities with Palm Lake Group are truly endless.
How to Apply
This role is available for an immediate start so if this sounds like the role for you, apply now to submit your CV.
Please note that this role is subject to a pre-employment medical check & a National Police Clearance is required.
Only shortlisted applicants will be contacted.
Skills Required
- Proven experience in an administration or accounts-based role in a high-volume environment
- Strong attention to detail and ability to manage multiple tasks efficiently
- Excellent communication and organizational skills
- Proficiency with Microsoft Office Suite, particularly Excel
- Experience with property management or accounting systems
- RMS knowledge
- Proactive, customer-focused approach and ability to work as part of a team
- National Police Clearance
- Successful completion of a pre-employment medical check
What We Do
Palm Lake Group is an Australian, family-owned operator of over-50s lifestyle resorts, retirement communities, and residential aged-care facilities. It develops, builds, and manages its communities, providing resort-style homes, amenities, hospitality, and resident support. Through Palm Lake Care, the group delivers round-the-clock residential care with clinical professionals, nursing, meals, housekeeping, and lifestyle services across its network in eastern Australia for older residents.
