Accounts Receivable Manager

Key Responsibilities

• Own the Order-to-Cash Cycle: Manage all aspects of billing, invoicing, and collections. Ensure accuracy, completeness, and timeliness of all customer invoices based on contract terms.
• Collections Management: Develop and implement a proactive collections strategy to manage our accounts receivable aging, minimize bad debt, and improve our Days Sales Outstanding (DSO).
• Process and System Improvement: Design, implement, and refine scalable billing and collections processes. Evaluate and recommend new tools and technologies to drive efficiency as the company grows.
• Customer Relationship Management: Serve as the primary point of contact for customers regarding billing inquiries, disputes, and payment issues, providing excellent customer service to resolve issues promptly.
• Cross-Functional Collaboration: Work closely with the Sales, RevOps, and Customer Success teams to resolve contract discrepancies and ensure a smooth and positive customer experience from deal-close through to payment.
• Reporting and Analysis: Prepare regular reports on key A/R metrics, including aging analysis, collection effectiveness, and cash flow forecasting for finance leadership.
• Compliance and Controls: Ensure all billing and collection activities adhere to company policies and accounting standards (e.g., ASC 606).

What You'll Bring

• 2+ years of experience in an accounts receivable, billing, or credit and collections role in a B2B or SaaS company.
• Strong understanding of GAAP and core accounting principles, particularly as they relate to revenue recognition and the order-to-cash process.
• Proven experience working with ERP systems (e.g., NetSuite, QuickBooks, SAP). Experience with billing software (Subscript, Maxio, Tabs, etc.) is a strong plus.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal stakeholders and external customers.
• A proactive, problem-solving mindset with a demonstrated ability to improve and automate processes.
• High attention to detail and a commitment to accuracy.
• Ability to thrive in a fast-paced, high-growth environment.
• Bachelor's degree in Accounting, Finance, or a related field.

Nice To Haves

• Experience working with Salesforce or a similar CRM.
• Advanced proficiency in Microsoft Excel (VLOOKUP, pivot tables, etc.).
• Experience working in a scaled out A/R function.

Benefits

• Benefits:
• Competitive Salary & Equity
• 401(k) Program & company match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• In-Office/Home Office Setup Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In office Perks