Responsible for processing incoming payments, handling accounts receivable activities, including cash application, customer account reconciliation, collections, dispute resolution, and aging management. Ensures accurate and timely application of customer payments while proactively reducing outstanding receivables and supporting healthy cash flow.
Essential Job Functions & Responsibilities:- Process cash applications EFT, Lockbox, Credit Cards, Checks and Wires while maintaining accurate account records.
- Record and reconcile credit card payments and maintain accurate payment reporting. Generate and send credit card payment links via email to customers to facilitate timely payment.
- Act as the primary responder for incoming calls related to accounts receivable.
- Research and resolve customer payment discrepancies, unapplied cash, deductions, and account issues.
- Research and compile documentation support for shortages and chargebacks for submission or dispute.
- Manage collections by reviewing aging reports and following up on outstanding balances.
- Collaborate with internal teams to address customer account and billing issues.
- Prepare account adjustments, reconciliations, statements, reports, and supporting documentation.
- Assist with month-end/year-end close and other accounts receivable processes.
- Scan AR documents into Meta Viewer.
- Support additional AR tasks and administrative duties as needed.
Associates degree with emphasis in Accounting or Finance preferred. Plus, up to four years of relevant experience, preferably in a consumer goods accounts receivable environment and a strong understanding of cash applications, collections, reconciliations, and aging processes.
Skills Required: Must have excellent verbal and written communication skills, with a demonstrated ability to professionally influence positive resolutions and outcomes. Proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, and data analysis. Strong organizational and time-management skills, with the ability to effectively manage multiple accounts, priorities, and deadlines. Exceptional attention to detail, coupled with strong analytical and problem-solving skills. Ability to work independently while collaborating effectively with cross-functional teams.Monday-Friday
7:30am-3:30pm
Skills Required
- Associate degree with an emphasis in Accounting or Finance
- Up to four years of relevant accounts receivable experience
- Experience with cash applications, collections, reconciliations, and aging processes
- Excellent verbal and written communication skills
- Microsoft Excel proficiency, including PivotTables, VLOOKUP/XLOOKUP, and data analysis
- Strong organizational and time-management skills
- Exceptional attention to detail, analytical, and problem-solving skills
- Ability to work independently and collaborate with cross-functional teams
What We Do
Pilot Corporation of America manufactures and markets writing instruments in the United States, including pens, highlighters, markers, mechanical pencils, and fountain pens. It emphasizes product quality and research-and-development innovation, with manufacturing facilities in the United States, Japan, and around the world. Its portfolio includes brands such as G2, Precise V5/V7, Dr. Grip, and EasyTouch; its innovation focuses on serving consumers’ writing needs and making writing a pleasure.
