Accounts Receivable and Chargeback Specialist

THE COMPANY

Tefron is a global B2B brand with a specialised focus in the activewear and intimates’ spaces. Our key values include innovating through garment design lead with solution-based product and cutting-edge yarns. At the core of what we do we are focused on sustainability and doing good together as a community with innovation being the focal point of all our global projects. At Tefron, we are committed to promoting and celebrating diversity and inclusion within our team. No matter who you are, what you do or how you do it, we value unique talents, contributions and most importantly, respect.

THE ROLE:

Tefron is seeking a detail-oriented and organized Accounts Receivable and Chargeback Specialist to join our accounting team. The Accounts Receivable and Chargeback Specialist will be responsible for investigating, recording AR, resolving, and disputing chargebacks, as well as managing deductions related to payments and discrepancies in the wholesale fashion industry. This role requires strong analytical skills, excellent communication, and the ability to work collaboratively with internal departments and external partners. 

IN THIS ROLE, YOU WILL:

Cash Application and Reconciliation:

• Record customer payments and deposits into the accounting/ERP system
• Apply incoming cash to open invoices using remittance documentation
• Identify and code short payments, deductions, and chargebacks accurately
• Reconcile customer accounts and maintain accurate A/R aging balances.
• Coordinate with the accounting team to resolve unapplied cash and discrepancies.

Chargeback Investigation:

• Review and analyze chargeback claims received from clients.
• Gather all necessary documentation, invoices, contracts, and communication records to support the investigation process. 
• Collaborate with internal departments, including sales, logistics, and customer service, to gather relevant information to contest chargebacks. 

Data Analysis: 

• Analyze trends in chargeback claims to identify root causes and recurring issues. 
• Prepare regular reports detailing chargeback trends, dispute resolution outcomes, and areas for process improvement.

Dispute Resolution:

• Communicate with clients to initiate dispute resolution processes. 
• Maintain a professional and customer-centric approach while handling disputes. 

Process Improvement:

• Collaborate with cross-functional teams to identify process gaps and implement solutions that minimize chargeback occurrences. 

Documentation and Record-Keeping:

• Maintain comprehensive and accurate records of chargeback investigations, communication, and resolutions. 
• Ensure that all documentation complies with company and industry standards. 

Client Communication:

• Maintain open and transparent communication with clients regarding chargeback-related issues. 
• Provide clients with updates on the status of chargeback investigations and dispute resolutions. 

Compliance and Regulations:

• Stay informed about payment processing rules, and chargeback procedures to ensure compliance. 
• Adhere to all relevant client regulations and guidelines when processing chargebacks. 

QUALIFICATIONS:

• DEC or Bachelor's degree in Finance, Accounting, Business, or a related field. 
• Proven experience in a chargeback or dispute resolution role, preferably in the fashion wholesale or retail industry. 
• Strong analytical skills with the ability to identify patterns and root causes of chargebacks. 
• Excellent communication skills, both written and verbal. 
• Detail-oriented mindset with a strong focus on accuracy and documentation. 
• Ability to work collaboratively in a team environment. 
• Familiarity with payment processing systems and industry standards. 
• Proficiency in Microsoft Office Suite, especially Excel. 
• Problem-solving skills and the ability to negotiate effectively. 
• Working with Walmart or Sam’s Club an asset
• Knowledge of SupplyPike is considered a plus.

THE PERKS AND BENEFITS

At Tefron we believe in the importance of investing in our employees through their physical, mental, and financial health along with being able to provide some fun and inclusive perks along the way.

• Generous vacation allotment + personal days
• Affordable benefits coverage
• Employee Assistance Program (EAP)
• Access to telemedicine
• Onsite parking
• Onsite gym
• Birthday’s off
• Year-round half-day Fridays