Accounting Analyst, Order to Cash

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further. 

Our team-defined values guide how we show up for each other, for our partners, and for our customers: 

• We succeed together. 

• We embrace progress. 

• We care big. 

• We create space. 

The Role 

We are seeking an Accounting Analyst, Order to Cash to play a key role in driving timely collections across our customer base, with a primary focus on past-due accounts. This position is responsible for managing and processing incoming payments, maintaining accurate financial records, resolving discrepancies, and ensuring that all accounts are up-to-date and accurate. The ideal candidate will also proactively follow up on overdue payments, liaising with both clients and internal teams to facilitate efficient and effective collections. 

• Bachelor’s degree in Accounting, Finance, or a related field (preferred). 

• Proven experience as an Accounts Receivable Specialist, Clerk, or similar role, in a B2B sales environment, preferably for software products 

• Experienced with NetSuite and salesforce.com 

• Strong Microsoft Excel skills required 

• Strong understanding of basic accounting principles. 

• Excellent attention to detail and accuracy in financial data entry and analysis. 

• Strong communication, problem-solving, and negotiation skills. 

• Proven ability to drive exceptional outcomes for the business while providing a positive customer experience 

• Ability to work independently and as part of a team. 

• High level of integrity and ability to handle confidential information. 

Responsibilities 

• Drive collections from customers resulting in reduced DSO and reduced customer credits 

• Increase the percentage of customers paying via low-cost payment methods (i.e. ACH) and the percentage of customers paying via auto payment/auto draft 

• Assist with generating and distributing invoices and cash application of customer payments as needed 

• Reconcile accounts to ensure that all payments are accounted for and properly posted. 

• Serve as the primary point of contact for customer questions, by researching and resolving billing, and payment queries. 

• Maintain and update customer records to ensure timely and accurate invoice and dunning message delivery and proactively ensure customer payment information remains up to date 

• Generate recurring customer account aging and activity reports to ensure alignment and accountability with team leadership.  

• Accurately apply cash payments to customer accounts based on remittance advice, check stubs, wire transfers, credit card or ACH transactions. 

• Review and resolve discrepancies in payments, such as overpayments, underpayments, or misapplied payments. 

• Assist with month-end closing and account reconciliations. 

• Collaborate with other departments to ensure smooth invoicing and payment processes. 

• Support audits and provide necessary documentation as required. 

• Assist with credit and collections functions, including credit risk analysis and reporting. 

• Maintain compliance with financial policies and procedures. 

• Flexible PTO
• Summer Fridays
• No meeting Fridays
• Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
• Flexible Spending Account
• Health Savings Account
• 401(k) match

Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.

The compensation information below is provided in compliance with job posting disclosure requirements.

Pay range: $65,000 - $75,000 . Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.

Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.

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