Account Support Specialist

Blue Chip Group’s Beverage Division is seeking a motivated recent graduate or early-career professional to join our team as an Account Support Specialist within our contract manufacturing business.

The Account Support Specialist supports and helps manage assigned customer accounts while learning the commercial, operational, and financial mechanics behind beverage production in a fast-paced manufacturing environment.

You will work directly with customers while coordinating internally with Operations, Quality, Supply Chain, and Finance to ensure successful product launches, accurate execution, and strong account performance. The role combines relationship management, business analytics, and cross-functional execution, providing hands-on exposure to how customer partnerships operate inside a 24-hour production facility.

This position offers early responsibility, executive visibility, and a structured path toward a full Account Manager role.

I. Here is what you’ll do:

Customer & Account Management

• Serve as a day-to-day contact supporting assigned customer accounts
• Build professional customer relationships through responsive communication and follow-through
• Assist with onboarding new customers and new product launches
• Maintain accurate customer documentation, product specifications, and account records
• Coordinate customer requests, samples, and project timelines
• Help identify and resolve customer issues by coordinating with internal teams

Commercial & Financial Support

• Support development and validation of customer quotes and pricing
• Compare quoted costs to actual production results and identify variances
• Assist in monitoring account margins and overall financial performance
• Develop and maintain Excel-based tools for account tracking and reporting
• Help ensure customer accounts operate efficiently and profitably

Cross-Functional Execution

• Collaborate daily with Operations, Quality, Supply Chain, and Finance teams
• Coordinate production readiness to meet customer expectations and timelines
• Support alignment between customer requirements and manufacturing capabilities
• Assist with investigation and resolution of customer-related issues or complaints
• Help ensure accurate communication between customers and internal departments

Reporting, Process Improvement & Digital Tools

• Prepare account reports and updates for customers and internal stakeholders
• Maintain organized records of account activity and documentation
• Identify opportunities to improve workflows, communication, and reporting accuracy
• Assist in developing dashboards and reporting tools that improve account visibility and decision-making
• Support process improvements using automation, digital tools, and AI-supported technologies

II. Here is what we're looking for in a candidate:

Minimum Qualifications

• Bachelor’s degree in Business, Supply Chain, Finance, Analytics, or a related field (recent or upcoming graduate encouraged to apply)
• Strong analytical and problem-solving skills
  • Advanced Excel proficiency, including:
    • Pivot tables
    • VLOOKUP/XLOOKUP
    • Data reconciliation and validation
    • Report or dashboard creation
• Strong organizational skills and attention to detail
• Effective written and verbal communication skills
• Ability to work in a fast-paced, production-driven environment

Preferred Qualifications

• Internship or project experience involving customer interaction, operations, supply chain, or analytics
• Interest in manufacturing, CPG, or beverage industries
• Exposure to ERP or CRM systems
• Experience improving workflows or using digital/automation tools
• Demonstrated ability to balance analytical work with collaborative teamwork

Work Environment

• Primarily office-based with extended computer use
• Occasional time spent in production or warehouse areas
• Food manufacturing environment with exposure to common allergens
• Ability to lift to 10 lbs. occasionally

III. This role is designed as the first step in a commercial career within Blue Chip Group:

• Direct exposure to executive leadership and real business decision-making
• Early responsibility managing real customer business activities
• Hands-on experience with pricing strategy and manufacturing economics
• Opportunity to work with innovative and fast-growing beverage brands
• Experience inside a 24-hour production environment
• Ability to lead process improvement initiatives early in your career
• Exposure to modern digital and AI-supported business tools

IV. Who Will Thrive Here

This role is ideal for someone who:

• Enjoys solving business problems using data and analysis
• Likes working with people and building professional relationships
• Is curious about how products are made and businesses operate
• Thrives in environments where operations and business intersect
• Is organized, proactive, and comfortable managing multiple priorities
• Wants to grow into a customer-facing commercial leadership role

V. Blue Chip Offers:

• Competitive Compensation
• Competitive base salary aligned with early-career commercial roles
• Clear career progression path within commercial and operations leadership
• Performance-based merit growth opportunities

Comprehensive Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match and Immediate Vesting
• Paid Time Off (PTO) and Paid Holidays
• Life and Disability Insurance
• Employee Assistance Program (EAP)

Professional Development

• Direct exposure to executive leadership
• Hands-on experience in pricing strategy, manufacturing economics, and customer operations
• Structured path toward Account Management and Commercial Leadership roles
• Cross-functional learning across Operations, Quality, Supply Chain, and Finance
• Opportunities to lead process improvement initiatives early in your career

Stability & Growth

• Established contract manufacturing company with national beverage brands
• 24-hour production facility offering real operational complexity and scale
• Growth-oriented environment with long-term career opportunities