The Role
The Account Supervisor manages client relationships, oversees multichannel marketing initiatives, and ensures compliance while mentoring junior team members.
Summary Generated by Built In
JOB DESCRIPTION
ACCOUNT SUPERVISOR
Account Services
Reports to: SVP, Account Director
Job Summary
The Account Supervisor is a strategic leader responsible for managing high-level client relationships, overseeing the execution of multichannel marketing and communications initiatives, and ensuring the successful delivery of innovative solutions. This role requires a deep understanding of medical education, strong leadership skills, and the ability to drive cross-functional collaboration.
The Account Supervisor works closely with clients to develop and execute strategic plans, ensuring projects are aligned with brand objectives, regulatory requirements, and business goals. This position is also crucial in identifying growth opportunities, mentoring junior team members, and driving operational excellence
For U.S. Job Seekers, it is the policy of Ca+Co to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
ACCOUNT SUPERVISOR
Account Services
Reports to: SVP, Account Director
Job Summary
The Account Supervisor is a strategic leader responsible for managing high-level client relationships, overseeing the execution of multichannel marketing and communications initiatives, and ensuring the successful delivery of innovative solutions. This role requires a deep understanding of medical education, strong leadership skills, and the ability to drive cross-functional collaboration.
The Account Supervisor works closely with clients to develop and execute strategic plans, ensuring projects are aligned with brand objectives, regulatory requirements, and business goals. This position is also crucial in identifying growth opportunities, mentoring junior team members, and driving operational excellence
Key Job Responsibilities (Duties may include, but are not limited to all or some of the following)
- Serve as the primary point of contact for assigned clients, ensuring clear communication, strategic guidance, and exceptional service
- Lead brand strategy development in collaboration with internal teams, ensuring alignment with client objectives and market trends
- Oversee the execution of integrated marketing campaigns, including print, digital, and multichannel initiatives
- Manage project timelines, budgets, and resources, ensuring on-time and within-scope delivery
- Facilitate cross-functional collaboration among Creative, Editorial, Project Management, and Production teams to ensure high-quality execution
- Own and manage the Medical/Legal/Regulatory (MLR) review process, ensuring compliance and clear communication of feedback
- Identify and implement opportunities for account growth, including expanded services and additional client engagements
- Provide mentorship and leadership to junior account team members, fostering professional development and career growth
- Monitor industry trends and competitor activities, applying insights to improve client strategy and execution
- Track and analyze financial performance, including budgets, forecasts, and profitability, to ensure strong account management
- Contribute to new business development efforts, including proposals, pitches, and strategic recommendations
- Ensure compliance with regulatory and client-specific guidelines throughout project execution
- Ensure compliance with regulatory and client-specific guidelines throughout project execution.
- Actively participate in internal and client-facing meetings, contributing to discussions and strategic insights.
Job Qualifications (Skills/Requirements)
- Bachelor’s degree in Marketing, Communications, or a related field.
- 5+ years of experience in account management, preferably within medical education
- Strong understanding of pharmaceutical and healthcare regulations, including medical education and MLR processes
- Exceptional client relationship management skills with the ability to build trust and drive business results
- Proven experience in managing complex, multi-channel campaigns and strategic initiatives
- Strong organizational, problem-solving, and leadership skills with the ability to multitask in a fast-paced environment
- Proficiency in budget management, strategic planning, and financial forecasting
- Excellent verbal and written communication skills, with the ability to present ideas and solutions effectively
- Ability to travel (locally and nationally) up to 25% of the time
- Willingness to go beyond what is described in the job description and be flexible for the team, and ultimately, the work
For U.S. Job Seekers, it is the policy of Ca+Co to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
Skills Required
- Bachelor's degree in Marketing, Communications, or a related field
- 5+ years of experience in account management, preferably within medical education
- Strong understanding of pharmaceutical and healthcare regulations, including medical education and MLR processes
- Exceptional client relationship management skills
- Proven experience in managing complex, multi-channel campaigns and strategic initiatives
- Strong organizational, problem-solving, and leadership skills
- Proficiency in budget management, strategic planning, and financial forecasting
- Excellent verbal and written communication skills
- Ability to travel (locally and nationally) up to 25% of the time
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The Company
What We Do
Calcium+Company is an award-winning health communications group dedicated to nourishing companies and brands across their full lifecycle. To collaborate with a broad array of diverse clients and deliver innovative solutions, we’re organized around specialty divisions that include Calcium (healthcare marketing), Vitamin MD (medical communications), PRotein (public relations), Amino (oncology marketing), and Cobalt (commercial planning and market access). Our integrated strategy group, which combines brand, medical, and engagement strategy into one solution, works across Calcium+Company to deliver strategy grounded in behavioral science and data analytics. We are proud of our work but equally proud of our culture and were recently ranked one of MM+M’s 2024 Best Places to Work. Calcium+Company is led by CEO Judy Capano and Group President Greg Lewis. #nourishmentforlife
