Location: McHenry, IL
Schedule: Hybrid: 3 days onsite / 2 days remote
Hourly Range: $22 - $24 per hour
Are you detail-oriented, organized, and passionate about providing exceptional customer support? We're looking for an Account Specialist – Capital Equipment to join our team! In this role, you'll support the administration of capital equipment programs by managing contracts, processing billing transactions, coordinating equipment logistics, and ensuring accurate account records.
If you enjoy solving problems, working with data, and collaborating with cross-functional teams in a fast-paced environment, we'd love to hear from you!
What You'll Do
As an Account Specialist, you'll play a key role in supporting our capital equipment programs by:
- Supporting capital equipment billing and account management programs
- Maintaining accurate equipment serial records through reporting and audits
- Processing billing transactions, including monthly, fixed-rate, daily, and prepaid agreements
- Maintaining the accuracy and integrity of ERP capital equipment contracts
- Coordinating equipment shipments, returns, transfers, and demo equipment requests
- Processing orders, return merchandise authorizations (RMAs), credits, debits, and billing adjustments
- Investigating and resolving equipment, shipping, and account discrepancies
- Assisting with service and repair processes
- Documenting customer interactions and account activity
- Responding to internal and external customer inquiries through multiple communication channels
What We're Looking For
Required Qualifications
- High school diploma or GED
- Minimum of 3 years of experience in accounting, customer service, or a related administrative role
- Strong Microsoft Excel and Windows computer skills
- Excellent attention to detail and problem-solving abilities
- Strong verbal and written communication skills
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
- Ability to read, write, and communicate effectively in English
What Will Help You Succeed
The ideal candidate is:
- Highly organized and detail-oriented
- Comfortable working with ERP systems and large amounts of data
- Customer-focused with excellent follow-up skills
- Adaptable and eager to improve processes
- A collaborative team player who enjoys supporting others
What We Offer:
- Competitive Wage
- 401K with match
- Money Purchase Plan
- 16-week Paid Parental Leave
- Generous PTO package, including 14 paid holidays
- A great place to work!
Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.If you are interested in this opportunity, we are looking forward to receiving your application.For this position we only consider direct applications - thank you for your understanding.As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.https://mandatoryview.com/?LicenceId=e7c44cfe-6946-4b77-9939-493d186ba760&ProductType=OnlineApplicant&SubType=PG
Skills Required
- High school diploma or GED
- Minimum of 3 years of experience in accounting, customer service, or a related administrative role
- Strong Microsoft Excel and Windows computer skills
- Excellent attention to detail and problem-solving abilities
- Strong verbal and written communication skills
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
- Ability to read, write, and communicate effectively in English
- Comfortable working with ERP systems and large amounts of data
- Customer-focused with excellent follow-up skills
- Adaptable and eager to improve processes
- Collaborative team player who enjoys supporting others
What We Do
Through advancing research, observing natural behavior, and listening to our customers, Medela turns science into care while nurturing health for generations. Medela supports millions of moms, babies, patients, and healthcare professionals in more than 100 countries all over the world. As the healthcare choice for more than 6 million hospitals and homes across the globe, Medela provides the leading research-based breast milk feeding and baby products, healthcare solutions for hospitals, and clinical education. A family-owned company, Medela has 20 subsidiaries in Europe, the Americas, Asia and Australia, three production and warehouse facilities in Switzerland, the U.S and China and a worldwide distribution network in over 100 countries. With more than 1,500 employees, Medela is dedicated to developing breakthrough innovations that build better health outcomes and improve the lives of moms, babies and patients. Founded in 1961 by Olle Larsson, his son Michael Larsson serves as Chairman of the Board of Directors since 2001. Annette Brüls is the CEO of the company since 2018. Medela is committed to providing equal employment opportunity (EEO) to all persons regardless of race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDS status, marital or domestic partner status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law or ordinance
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