Account Specialist II

Job Description
Join the team that supports Regulatory Event Operations to do the right thing for our customers. If you are detail-oriented, have great oral and written communication skills and can work in a fast-paced environment, this account specialist role is for you.
As an Account Specialist with Regulatory Event Operations, you will focus on regulatory requirements, business results and offering solutions to help our customers with Military Lending Act (MLA) & Servicemember Civil Relief Act (SCRA) inquiries and eligibility requirements along with supporting Americans with Disability Act (ADA) related inquires for standard and non-standard accommodations.
Job responsibilities:

• Navigate multiple technologies while staying engaged with our customers
• Comfortable communicating with customers in a challenging and often a difficult time in someone's life dealing with a death of a family member, spouse, friend etc.
• Have detailed conversations with our customers
• Take ownership of each customer interaction while treating them with respect and responding with empathy.
• Required to abide by all applicable regulatory and department practices and procedures
• Treat customers with respect
• Demonstrate sensitivity and compassion in difficult situations
• Meet and exceed benchmarks through consistent performance and toggle between multiple computer systems

Required qualifications, capabilities, and skills:

• High School diploma/GED
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• +1 year of customer interaction or customer support experience
• Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
• Strong analytical, communication, and problem solving skills.
• Critical thinking and ability to exercise independent judgment
• Enthusiastic and positive approach to customer interactions

Work Schedule:
Monday - Friday 9:30am - 6:30pm
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.