About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job DescriptionGet to Know the Team
The GrabFood team is a dynamic group focused on delivering the best food delivery experience for our users. We work with restaurants, delivery partners, and customers to ensure that everyone has a seamless experience.
Get to Know the Role
This role is critical in managing relationships with GrabFood's Enterprise-level partners such as McDonald's, Jollibee, KFC, Pizza Hut, Pizza 4P's, Katinat, Phúc Long..., ensuring and driving mutual growth.
You will report to Assistant Manager, Enterprise Commercial.
You will work onsite at HCMC.
The Critical Tasks You Will Perform
- Promote communication between GrabFood and enterprise commercial partners, ensuring experience establishing communication and engagement with prospects flow and promoting long-term relationships.
- Manage the onboarding process for new enterprise accounts, ensuring a smooth integration into GrabFood's processes.
- Monitor measurements for assigned accounts, including sales volume, order accuracy, delivery efficiency, and customer feedback.
- Identify areas for improvement and propose relevant strategies to enhance partner performance.
- Collaborate with partners to implement promotional campaigns, menu optimizations, or pricing strategies that align with market demands and our goals.
- Troubleshoot and resolve operational issues such as delivery delays, order inaccuracies, or system errors, ensuring minimal disruption to partners.
- Use data analytics to identify patterns, predict outcomes, and recommend proactive measures to improve partner and GrabFood's overall performance.
- Represent GrabFood in meetings, presentations, and events to showcase the value of partnership and strengthen collaboration.
What Essential Skills You Will Need
- Experience establishing communication and engagement with prospects
- Bachelor's degree in Business Administration, Marketing, Tech - Data Science or a related field.
- Minimum of 3+ years of experience in account management, business development, or a similar role in the food delivery, e-commerce, agency or F&B industry.
- Experience managing enterprise accounts and driving business growth.
- Experience researching and generating leads with proficiency in using data to inform decisions and strategies.
- Use CRM tools, and other relevant software.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Grab Holdings Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Grab Holdings and has not been reviewed or approved by Grab Holdings.
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Fair & Transparent Compensation — Pay for full‑time corporate roles—especially engineering and product in Singapore—is considered competitive relative to the regional tech market. Public salary submissions and market guides describe above‑average compensation in these roles.
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Flexible Benefits — A flexible benefits approach (GrabFlex) lets employees tailor allowances across health, dependents, and lifestyle needs. An always‑on assistance programme supports mental health and personal matters.
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Healthcare Strength — Comprehensive medical and insurance coverage for employees and often dependents is highlighted across markets. Well‑being resources such as counseling and telemedicine are mentioned as part of the package.
Grab Holdings Insights
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What We Do
Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better
