Account Specialist, Customer Operations & Order Management

Why Us?

We want the best and brightest people to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.

Job Description Summary

The Customer Operations Account Specialist - Order Management is responsible for order management activities in accordance with departmental policy and corporate goals. Executes daily order processing and coordinates logistics activities with Company’s Distribution Center(s).

Job Description

• Customer Order Management
• Reviews all open orders based on customer ordering patterns and identifies exceptions based on high level customer and product trends
• Makes suggestions for improved ordering with Account Executives Customer Management to ensure purchase orders are received and released to Par’s Distribution Center (DC) in the most efficient manner
• Review items in short supply with other Account Executives and management to manage product allocations in the system based on business objectives
• Maintain inventory reserves via monthly recommendations from management
• Executes in SAP as it relates to Customer Service and Operations including monitoring and fixing IDOCS 
• Communicates and monitors all priority orders
• Works closely with distribution center on inventory and order issues
• Releases orders to the distribution center in a timely manner
• Serves as a back up to the Senior Account Specialist, Customer Operations & Order Management Validates REMS certification on specialty products prior to release to 3PL
• . Forwards appropriate inquiries and exceptions to medical information group as needed

• System Management
• Coordinate and execute Electronic Data Interchange (EDI) and manual order entry process into the automated SAP ERP System
• Review systems generated audit reports and performed all necessary corrections to sales order files.
• Support various departmental initiatives such as DSCSA, creation of reporting, testing and validation of potential system enhancements.

• Reporting
• Customer Management back up – Maintain proficiency in customer focused information including Ordering schedules and delivery requirements
• Support product launches and special promos by maintaining the New Product Launch tracking document. Ensure timely communication of updates to key business units

Qualifications

Education & Experience

Minimal acceptable level of education, work experience and certifications required for the job

• Bachelor’s degree required.
• 2+ years’ pharmaceutical experience
• Experience with, Hyperion Essbase and ERP systems a plus.

Knowledge

Proficiency in a body of information required for the job.    

e.g., knowledge of FDA regulations, GMP/GLP/GCP, Lean Manufacturing, Six-Sigma, etc.

• Proficient in Microsoft Office
• Proficient in SAP
• Knowledge and familiarity with Supply Chain processes preferred

Skills & Abilities

Often referred to as “competencies”, leadership attributes, skills, abilities or behaviors that may be enterprise, functional or job specific       e.g., coaching, negotiation, calibration, technical writing etc.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Must be results-oriented with excellent planning, process, and execution skills.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Must be proficient in communicating and interacting with all levels of management as well as outside organizations.
• Flexibility in adjusting and reprioritizing to meet changing needs in a fast-paced work environment.
• Ability to manage various customer requirements simultaneously including deadline sensitive priorities.
• Team player possessing a strong work ethic and drive for results.

Physical Requirements

• General office environment
• After-hours work may be occasionally required

The expected base pay range for this position is $70,000 – $90,000. Please note that base pay offered may vary depending on factors including job-related knowledge, skills, and experience.

This position is eligible for a bonus in accordance with the terms of the applicable program. Bonuses are awarded at the Company’s discretion.
 

EEO Statement:

We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.