Account Services Specialist II

SUMMARY

The Account Services Specialist II plays a pivotal role in executing a range of transfer agency duties, such as establishing new accounts, managing financial transactions, and ensuring precise documentation for mutual fund clientele. Additionally, this role involves minimal direct client engagement and a significant degree of collaboration with fellow team members.

KEY ACCOUNTABILITIES

• Manages complex financial matters including estate settlements and marital dissolutions.
• Initiates and manages new client accounts by accurately inputting data from application forms.
• Executes fundamental financial operations such as redemptions, exchanges, and TIK’s.
• Administers retirement plan transactions in compliance with IRS guidelines.
• Implements systematic withdrawal plans for required minimum distributions in IRA and Beneficiary accounts.
• Maintains shareholder accounts and manages correspondence, including undeliverable mail.
• Facilitates incoming asset transfers by coordinating with the relinquishing custodian.
• Tracks and follows up on transfer procedures to ensure timely completion.
• Associates related accounts to apply rights of accumulation or links plan accounts, and processes declarations of intent.
• Manages and balances check deposits to ensure financial accuracy.
• Retrieves incomplete new account details and request additional information when necessary.
• Takes on additional responsibilities as required to support the team’s objectives.

WORKING RELATIONSHIPS

• Engages periodically with shareholders, financial advisors, and brokerage firms for account-related matters.
• Collaborates daily with team members and internal departments to resolve queries and manage ongoing tasks.

May perform other duties as required and assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business administration or a related field.
• 2-4 years of experience in client services or a related field.
• Background in the financial services industry.
• Series 6 license is an asset.

• Equivalent education and experience will be considered.

KNOWLEDGE

• Operational standards, including SEC, IRS, and prospectus regulations.
• Retirement products such as IRA, Simple IRA, and other plans.
• Proficiency in mutual funds and alternative investment products.
• Microsoft Office Suite.
• Adobe Acrobat.

SKILLS AND ABILITIES

• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, and organizational skills.
• Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Participates in solving problems and making decisions.
• Presents and expresses ideas and information, written and oral, clearly, and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.

Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.