The Role
Job Description
The Account Services Representative (ASR) supports the Sales Team in reaching their monthly and annual goals. They provide administrative support to the Sales Team to curate a positive experience for our customers. The primary responsibilities of the ASR include gathering customer information via the phone and email, connecting them with the right resources, and facilitating the sales process by creating quotes and invoices. This is a full-time position with remote, hybrid and on-site opportunities available.
Responsibilities
- Provides excellent customer service in a fast paced, high volume setting
- Promptly responds to customer requests and inquiries, ensuring a high level of customer satisfaction
- Prepares and edits quotes for customers
- Conducts daily customer outreach via phone and email to follow up on open quotes or as requested by Account Executives
- Gathers details from customers including licensing information and software needs
- Schedules meetings and demos for customers, and occasionally attends meetings and makes follow up calls as needed
- Maintains accurate records of customer interactions and transactions in our CRM system
- Quote pipeline maintenance, ensures expired quotes are followed up on
- Creates spreadsheets and documents notes and licenses and location
- Maintains data integrity in CRM, keeping account and contact information up to date and accurate
- Collaborates internally with multiple divisions as needed
Requirements
- Bachelor’s degree in a relevant field such as Business Administration or Communications is a plus
- 1-2 years experience in a sales or customer service role
- Experience with a sales CRM software i.e. Salesforce, Hubspot, Freshsales, etc.
- Strong Excel skills are preferred
- Excellent communication skills via the phone, email and face to face
- Demonstrated proficiency in MS Word/Excel and email platforms i.e. Gmail
- Self-starter and able to maintain strong self-motivation
- Highly organized and strong attention to detail
- Able to multi-task and juggle projects for multiple team members, while staying focused and completing goals by their deadlines
- Positive outlook with strong professional etiquette
- Quick-learner with the ability to utilize resources and navigate through documents
About Us
Who are we?
Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.
Why Choose Inductive Automation?
Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.
We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.
Good people can make a difference from anywhere, so Inductive Automation facilitates remote work flexibility from most locations in the U.S. We’ll provide you with the exciting work and high-quality computer equipment, and leave the "where" part up to you.
We honor 40-hour work weeks mindful of your local time. Plus, we keep you connected and engaged with virtual social events and professional development time baked into the schedule.
Benefits and Perks
100% Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance.
Remote Flexibility: Work from home, in our beautiful office, or a combination of both. It’s up to you.
Work/Life Balance: Create a work schedule that fits your needs and your local time zone.
Paid Time Off: Receive paid holidays, vacation, and sick time.
401k with Match: Save for the future with our company-matching 401k program.
World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball.
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The Company
What We Do
Inductive Automation creates industrial software that empowers organizations to swiftly turn great ideas into reality by removing all technological and economic obstacles. By cross-pollinating IT with SCADA technologies, Inductive Automation created Ignition software, the first and only universal industrial application platform. With Ignition, industrial organizations are able to create virtually any kind of industrial application – SCADA, IIoT, MES, and beyond – all on one platform. 57% of Fortune 100 companies depend on Ignition, with its outstanding software platform and top-notch support.
