The Role
Handle inbound customer, distributor, and Bowlero inquiries by phone, email, and fax; process orders; sell Aftermarket products and upsell; onboard and promote eShop; collaborate with outside sales to develop leads and maintain customer relationships.
Summary Generated by Built In
When you join the QubicaAMF Worldwide LLC Team, Making Bowling Amazing is at the heart of everything we do. We are the world’s largest bowling products company, and we recognize our associates as our greatest asset. We rely on the integrity, knowledge, skills, diversity, and teamwork of our associates worldwide, and we strive to attract and retain the best talent.
Interacts with Customers, Distributors, and the outside sales force via incoming telephone calls, emails, and faxes to process orders and resolve issues with customer accounts. Calls on assigned sales territories to sell Aftermarket products and inform customers of new products and monthly specials. Builds and maintains strong relationships with assigned customers. Works with outside sales forces to secure Aftermarket sales and develop leads. This position is eligible for Commission.
Essential Functions
- Sell and process orders of traditional Aftermarket products to centers.
- Service inbound phone calls.
- Process Distributor orders and inquiries.
- Process Bowlero orders and inquiries.
- Work closely with assigned RSMs/DSMs to maintain a common sales strategy and share information.
- Execute prioritized call lists.
- Upsell and cross-sell at all opportunities.
- Gain market share from competitors.
- Develop customer relationships.
- Monitor and service the Customer Service voicemail box.
- Administer the Customer Service inbox.
- E-shop customer onboarding.
- Promote eShop adoption.
- Other duties as assigned.
- The position will not have direct reports.
Supervisory Responsibilities
Competencies/Qualifications
· Strong communication skills.
· Knowledge of general sales principles.
· Ability to translate technical knowledge into plain and easy-to-understand language.
Work Environment
While performing the duties of this job, the employee regularly works in a general office environment where typical levels of noise, dust, and activity can be expected. The noise level in the work environment is usually moderate.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Travel Required
· No travel is required.
Required Education and Experience
· Must be at least 18 years of age.
· Associate’s degree or equivalent combination of education and experience.
· Minimum 1 year of sales experience.
· Proficient in Microsoft Windows and Office products. Working knowledge of Microsoft CRM.
· Bowling center operation or bowling equipment background preferred.
· Knowledge of QubicaAMF Worldwide LLC products and systems preferred.
Competitive compensation and benefits include medical/dental/vision insurance, 401 (k) with employer contribution, PTO, paid Holidays, and an on-site fitness center.
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, obligations, and activities are subject to change at any time, with or without notice.
We may utilize Artificial Intelligence (AI) tools to support various aspects of the hiring process, including reviewing applications, analyzing resumes, and evaluating responses. These tools assist our recruitment team but do not replace human judgment. Humans ultimately make final hiring decisions. For more information about how your data is processed, please get in touch with us
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Skills Required
- Must be at least 18 years of age
- Associate's degree or equivalent combination of education and experience
- Minimum 1 year of sales experience
- Proficient in Microsoft Windows and Office products
- Working knowledge of Microsoft CRM
- Strong communication skills
- Knowledge of general sales principles
- Ability to translate technical knowledge into plain language
- Bowling center operation or bowling equipment background
- Knowledge of QubicaAMF Worldwide LLC products and systems
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The Company
What We Do
QubicaAMF Worldwide is the largest and most innovative bowling equipment provider in the world. The company builds and modernizes more bowling entertainment centers than any other company in the industry, with an installed base of more than 10,000 centers across 90 countries. They offer a comprehensive line of high-quality, innovative products designed for both new and existing bowling and entertainment facilities.
