Account Relationship Specialist – Academic
Brisbane (primary) or Melbourne | Hybrid
About our Team
Our Academic Partnerships team works closely with universities and educational institutions across Australia to support teaching, learning and curriculum outcomes through trusted legal content, technology and AI-enabled solutions. We focus on long-term partnerships, retention and sustainable growth within the academic market.
If you enjoy managing existing accounts, building strategic partnerships and identifying growth opportunities, this could be the role for you.
About the Role
We are seeking an Account Relationship Specialist – Academic Partnerships to manage and grow a portfolio of university and educational institution customers within the academic market.
This role has a strong focus on relationship management and retention (approximately 80%), alongside new business and growth opportunities (approximately 20%). You will work closely with academic stakeholders to strengthen partnerships, expand product usage and support curriculum-aligned solutions.
This is a permanent, full-time position based in Brisbane (primary), with openness to Melbourne, and offers a hybrid working arrangement. Interstate travel is required as part of the role.
Responsibilities
Maintain and grow existing academic customer relationships, driving retention and long-term value
Identify and deliver upsell opportunities across the allocated territory, supporting overall sales targets
Build strategic partnerships within universities beyond traditional library relationships
Conduct virtual and in-person meetings with customers, academics, bookshops and other stakeholders
Understand customer needs, assess product usage and engagement, and align solutions accordingly
Maintain strong knowledge of the LexisNexis product suite, including AI-enabled offerings
Maintain accurate CRM records and provide customer insights and feedback
Success Criteria
Achieve territory sales and retention targets through strong relationship management, while building high-quality partnerships and identifying growth opportunities that maintain customer satisfaction and loyalty.
Requirements
Around 3+ years’ experience in account management, relationship management, sales or a related role
Background or exposure to education, academia, law, or professional services (preferred)
Strong relationship-building, communication and negotiation skills
Confidence engaging with senior academic and institutional stakeholders
AI fluency and willingness to work with AI-enabled products and solutions
Valid Australian driver’s licence and ability to travel interstate as required
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous Wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Discounted Health plan rate and Optical Assistance
Life assurance and income protection
Option to buy additional Annual Leave days
Volunteer leave and wellness initiatives
Birthday leave
Employee Assistance Program
Flexible working arrangements
Benefits for you and your family
Access to learning and development resources
Retail discounts and cashback offers
Global discounts and free wellbeing & learning classes
Electric Vehicle Novated Leasing
About the Business
LexisNexis Legal & Professional provides legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and advance the rule of law around the world.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
https://www.relx.com/careers/join-us
https://www.lexisnexis.com.au/en
Apply now with your CV and cover letter outlining how your background aligns with the role.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Around 3+ years experience in account management, relationship management, sales or related role
- Strong relationship-building, communication and negotiation skills
- Confidence engaging with senior academic and institutional stakeholders
- AI fluency and willingness to work with AI-enabled products and solutions
- Valid Australian driver’s licence and ability to travel interstate as required
- Background or exposure to education, academia, law, or professional services
- Maintain accurate CRM records and provide customer insights and feedback
- Maintain strong knowledge of the LexisNexis product suite (including AI-enabled offerings)
LexisNexis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LexisNexis and has not been reviewed or approved by LexisNexis.
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Healthcare Strength — Healthcare options are often described as comprehensive, spanning medical, dental, and vision coverage alongside life and disability protection. Wellbeing programming such as wellness initiatives and fitness support is also positioned as part of the overall package.
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Retirement Support — Retirement benefits are repeatedly framed as a meaningful component of total rewards through 401(k) matching and access to stock purchase opportunities. Performance bonuses and charitable matching are also included as financial-support features within the broader rewards mix.
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Leave & Time Off Breadth — Time-off offerings are portrayed as broad, including PTO, paid holidays, sick leave, and paid volunteer time. Flexible work arrangements, including remote options and flexible hours, further strengthen the overall rewards experience.
LexisNexis Insights
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
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