Description
The Account Operations Specialist Level 1 plays a crucial support role in managing the day-to-day operations of customer accounts. This position is responsible for handling order processing, ensuring data accuracy, and supporting customer service activities. The AOS Level 1 promptly and effectively addresses customer needs, contributing to the overall efficiency of the operations team. This is an entry-level role with a focus on learning and growth within the account management and operational functions.
Key Responsibilities:
- Input customer orders into the P21 system, ensuring all information is accurate.
- Assist in processing incoming customer orders via phone, email, or other communication channels.
- Support the AOS Level 2 by handling routine orders and following up on material availability and special-order items.
- Serve as a secondary point of contact for assigned customer accounts, assisting with inquiries and requests.
- Address general customer queries under the guidance of the AOS Level 2.
- Help maintain positive customer relationships through effective communication and timely responses.
- Assist with reporting customer interactions and order updates to the AOS Level 2 or store manager.
- Help monitor order progress and work with delivery teams to ensure timely and accurate deliveries.
- Coordinate with internal teams (e.g., procurement, delivery staff, business development, etc.) to resolve issues and support the fulfillment of customer orders.
- Work closely with AOS Level 2 and other team members to provide seamless service to customers.
- Assist in process improvement initiatives by identifying any operational inefficiencies and suggesting solutions.
- Support AOS Level 2 in special projects, such as process improvement, CRM system updates, and order tracking enhancements.
Requirements
- Ability to process orders and update data accurately.
- Strong written and verbal communication skills to assist customers and work with internal teams.
- Ability to manage multiple tasks and prioritize work effectively.
- Ability to collaborate and support others in a fast-paced environment.
Additional Details
- The role will primarily be performed in the office, but there may be opportunities for limited customer-facing interactions.
- Regular work hours are typically from 7 AM to 5 PM, with flexibility based on business needs.
Skills Required
- Ability to process orders and update data accurately
- Strong written and verbal communication skills
- Ability to manage multiple tasks and prioritize work
- Ability to collaborate and support others
What We Do
BP Pump & Supply Inc. is a family-owned and operated oilfield supply and services company based in West Texas, specializing in the sales and servicing of oilfield down hole rod pumps and providing solutions for oilfield parts.
