Customer Strategy & Operations Lead (AUS)

Sorry, this job was removed at 04:08 p.m. (CST) on Thursday, Jul 24, 2025
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Sydney, New South Wales
In-Office
Information Technology • Software
The Role

About Us

Scaler is an action-focused sustainability platform purpose-built for the real estate industry. We empower real estate managers and investors to protect value, improve resiliency, and reduce long-term risk.

Role Overview: This high-impact hybrid role blends strategic thinking with hands-on execution. You’ll operate at the intersection of client success, data intelligence, and operational excellence—partnering directly with leadership and clients to turn ESG data into business value. From leading scalable processes and refining service delivery to influencing growth strategy, you’ll drive clarity in complexity and unlock outcomes that matter.

You’ll thrive here if you're a systems thinker who rolls up your sleeves, loves transforming data into strategic action, and is energized by a mission-driven environment.

Responsibilities

  • Analyze ESG data, client needs, sustainability trends to drive platform value and business impact

  • Monitor and interpret ESG, commercial real estate, and financial market trends to enhance our strategic positioning

  • Lead the full ESG data lifecycle—from collection and validation to analysis and reporting—with precision and efficiency

  • Identify and implement improvements in workflows, onboarding, and service delivery using automation and insights

  • Drive cross-functional initiatives that align teams, optimize execution, and support company-wide goals

  • Support regional leadership with strategic planning and performance tracking

  • Own and execute complex client-driven projects independently, with a strong sense of accountability

  • Build and manage relationships with internal and external stakeholders to ensure high-impact outcomes

Requirements

  • Minimum 6 years of experience in B2B SaaS, financial services, fund management, or consulting, with client-facing and operational exposure

  • Proven expertise in managing and interpreting ESG data or complex datasets in a strategic business context

  • Exceptional analytical skills, with advanced fluency in Excel, PowerPoint, and CRM/reporting tools

  • Experience working with senior stakeholders, especially C-suite, in a consultative, insight-driven manner

  • A bias for action: you’re comfortable in ambiguity, know how to prioritize, and deliver with urgency and precision

Benefits

  • We are a global company that meets in person at least once a year

  • Top-of-market salary and equity stake in the company

  • Healthcare coverage

  • 25 paid vacation days per year and the opportunity for more if needed

  • Four-month parental leave

  • Annual personal development budget

Why Scaler?

When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are  committed to making a positive impact on our customers' journey to achieving absolute zero carbon.

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The Company
Amsterdam
38 Employees
Year Founded: 2022

What We Do

Driven by the need for better tools and a commitment to harnessing technology to address the complex challenges facing the built environment today, the Scaler Platform is specifically designed to take the pain out of ESG and empower the real estate industry to make and achieve ambitious goals.

At Scaler, our expertise spans ESG consulting, real estate, data, and tech. We’re a passionate team, dedicated to building a data platform that is always at the forefront of what our customers need and the market demands.

Key Features
Analyze & Monitor Performance
Scaler makes it simple to identify and focus on your lowest-performing assets and helps to determine the greatest opportunities for improving performance.
Set Targets & Model Impact
Scaler's powerful machine learning models guide you in creating a custom net zero carbon roadmap. We'll help you adopt the most effective measures and model the impact of your decisions against targets so you can stay on track every step of the way.

Manage & Report ESG data
Generate an unlimited number of reports (GRESB, EU Taxonomy, CSRD, SFDR, TCFD, GRI, INREV, EPRA, +) in one place. Unburden your team and let them get back to making an impact

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