Account Operations Manager

Job Posted 6 Days Ago Posted 6 Days Ago
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Sydney, New South Wales
Senior level
Information Technology • Software
The Role
The Account Operations Manager will optimize client lifecycle processes, analyze ESG data trends, and manage complex projects to enhance client engagement and operational workflows. They will act as a trusted advisor, leveraging data insights to align Scaler solutions with client goals while anticipating market trends.
Summary Generated by Built In

About Us: Scaler helps pave the way for a net-zero carbon future in the real estate market. Our innovative ESG software tools empower investors and fund managers with the insights needed to enhance asset performance and reduce environmental impact.

Role Overview: This is a unique hybrid role combining strategic operations with account-facing execution. You’ll work closely with both leadership and clients—leading company-wide processes, analyzing ESG data trends, optimizing onboarding and service delivery, and helping drive business growth.

You’ll be a key player in turning data into action, and complexity into clarity.

Responsibilities

  • Analyze client needs, ESG data trends, and investment patterns to maximize Scaler platform value.

  • Act as a trusted advisor by delivering data-backed recommendations aligned with client business objectives.

  • Stay ahead of commercial real estate, ESG, and financial trends to improve Scaler’s value proposition.

  • Lead and optimize the full ESG data collection and analysis lifecycle, ensuring accuracy, efficiency, and timely delivery.

  • Identify opportunities to enhance workflows, onboarding, and service methodologies through data insights and automation.

  • Own the optimisation process and support team alignment and goal tracking across departments.

  • Assist leadership with strategic planning in the region.

  • Prioritize and execute complex, client-driven initiatives with minimal oversight.

  • Manage relationships with key internal and external stakeholders, ensuring high-impact outcomes.

Requirements

  • Minimum 6 years of experience in B2B SaaS, financial services, fund management, or consulting

  • Strong data management, analytics, and project execution skills; expertise in ESG preferred.

  • Advanced proficiency in Microsoft Excel, PowerPoint, and CRM tools; ability to manipulate and interpret large datasets.

  • Experience navigating and optimizing complex B2B SaaS accounts through data-driven decision-making.

  • Proven ability to influence C-suite stakeholders, drive strategic initiatives, and articulate value propositions in a consultative approach.

Benefits

  • We are a global company that meets in person at least once a year

  • Top-of-market salary and equity stake in the company

  • Healthcare coverage

  • 25 paid vacation days per year and the opportunity for more if needed

  • Four-month parental leave

  • Annual personal development budget

Why Scaler?

When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are  committed to making a positive impact on our customers' journey to achieving absolute zero carbon.

Top Skills

Crm Tools
Excel
PowerPoint
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The Company
Amsterdam
38 Employees
On-site Workplace
Year Founded: 2022

What We Do

Driven by the need for better tools and a commitment to harnessing technology to address the complex challenges facing the built environment today, the Scaler Platform is specifically designed to take the pain out of ESG and empower the real estate industry to make and achieve ambitious goals.

At Scaler, our expertise spans ESG consulting, real estate, data, and tech. We’re a passionate team, dedicated to building a data platform that is always at the forefront of what our customers need and the market demands.

Key Features
Analyze & Monitor Performance
Scaler makes it simple to identify and focus on your lowest-performing assets and helps to determine the greatest opportunities for improving performance.
Set Targets & Model Impact
Scaler's powerful machine learning models guide you in creating a custom net zero carbon roadmap. We'll help you adopt the most effective measures and model the impact of your decisions against targets so you can stay on track every step of the way.

Manage & Report ESG data
Generate an unlimited number of reports (GRESB, EU Taxonomy, CSRD, SFDR, TCFD, GRI, INREV, EPRA, +) in one place. Unburden your team and let them get back to making an impact

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