Customer Success Manager - Drayage & Supply Chain | Cargomatic
Location: Long Beach, CA
Employment Type: Full-Time | On-Site | Experienced
This is not a remote position. Relocation assistance is not offered.
About Cargomatic
Cargomatic connects shippers and carriers in real time through our digital freight marketplace. We move freight across the country's busiest ports and logistics corridors, and we are building a Customer Success team to own those relationships and grow them. This is a chance to get in early on that build and help shape how the function works.
The Role
This is a seat with a real book of business and real ownership. You run a portfolio of drayage and regional accounts as the customer's advocate inside Cargomatic and the person who knows their business better than anyone. Your job is to keep customers, grow them, and make sure every load moves the way it was promised.
We measure the work in tenders, the currency our customers and our operators actually speak. Hitting a customer's quarterly tender allocation is retention. Growing tenders and lanes across your book is expansion. You will read the weekly tender report, spot the accounts trending down before anyone flags them to you, and get on the phone to run them down. When you win, it shows up in the number you own.
This is a cross-functional role at the center of the company. You are the customer's single point of ownership, and you pull in the right team at the right moment. You work with Operations on scheduling and execution, with Analytics on the reporting that tells your customers' story, with Pricing on rate requests, and with Sales on the handoff when an account is ready to grow into new markets. Keeping all of that pointed at the customer is the job, and doing it well is what makes this seat matter.
What You Will Own
- A book of accounts and the number that comes with it. Hit each customer's quarterly tender allocation and grow tenders and lanes across your portfolio.
- Customer escalations, start to finish. When something goes sideways, you are the person the customer trusts to make it right.
- Customer health, tender counts, and volume. Get ahead of the misses before they become problems.
- The rate conversation. Partner with Pricing to turn customer requests into fast, competitive answers.
- The customer's real expectations. Work with Operations so the team knows what each account actually needs, including the standards that never made it into an SOP.
- The story the data tells. You are the expert on what your customers' reports say and you make sure they are right.
- Business reviews your customers look forward to, and the insight from your book that leadership needs to hear.
- Expansion. Partner with Sales to open new logos and new markets for the accounts you know best.
What You Bring
- 5+ years in logistics, supply chain, or drayage account management or customer success.
- A track record of keeping enterprise or port-based accounts and growing them.
- Real relationship skills and the ability to negotiate to a result both sides can live with.
- An analytical eye. You read tender and volume data, see the trend early, and act on it.
- A knack for getting things done across teams. You move Operations, Pricing, and Analytics toward the customer's outcome through influence and follow-through.
- Bachelor's degree or equivalent experience in business, logistics, or a related field.
Compensation and Benefits
Cargomatic offers competitive compensation tailored to market conditions, experience, and performance, including base salary, performance-based incentive opportunities, and a comprehensive benefits package. The expected base salary range for this role is $80,000 to $125,000, with actual placement within the range determined by geographic market, relevant experience, and qualifications. This base salary is accompanied by a performance-based incentive opportunity.
Benefits include:
- 401(k) with company contribution
- Flexible Paid Time Off (PTO)
- Comprehensive health, medical, and dental coverage
- Opportunities for professional development and career advancement
Equal Opportunity Employer
Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- 5+ years of experience in logistics, supply chain, or drayage account management
- Proven success managing and expanding enterprise or port-based logistics accounts
- Strong relationship-building and negotiation skills
- Analytical mindset with the ability to interpret data and identify growth trends
- Bachelor's degree or equivalent experience in business, logistics, or a related field
Cargomatic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cargomatic and has not been reviewed or approved by Cargomatic.
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Healthcare Strength — Healthcare coverage appears robust, with multiple mainstream medical, dental, and vision options and employer‑verified confirmation of comprehensive plans. Benefits materials point to strong plan design details, reinforcing confidence in core health coverage.
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Retirement Support — Retirement offerings include a 401(k) with company match, signaling meaningful long‑term support. Company materials consistently highlight the match as a core component of the package.
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Leave & Time Off Breadth — Flexible/unlimited PTO and paid holidays are prominently featured, indicating broad time‑off offerings on paper. Company materials and listings emphasize flexibility as part of the package.
Cargomatic Insights
What We Do
Trusted by 19 of the top 20 importers, Cargomatic leverages the latest innovations to deliver comprehensive short-haul logistics solutions powered by the industry’s most sophisticated technology platform. The company offers a true one-stop shop—one provider for all U.S. markets managed in one technology platform with a single point of contact for the entire shipment life cycle. Services include LTL, LCL, FTL, FCL, Drayage, Intermodal, White Glove, Final Mile and Storage/Yard Management. Cargomatic’s network of subsidiary-owned assets, owner-operators and fleets provides customers with daily access to more than 35,000 trucks in 50 markets, including the nation’s top 20 ports. At Cargomatic, We Deliver More.
Why Work With Us
At Cargomatic, we tackle logistics challenges with innovative, tech-driven solutions. Our team is empowered to make a real impact in an environment that values curiosity, collaboration and growth. Join us to be part of a forward-thinking culture where passionate people drive meaningful change in how goods move across the globe.
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