Account Manager

Description

Foundationally the Account Manager is responsible to ensure the profitable growth of DCI by (1) increasing market share with current customers and (2) establishing new customer revenue. The Account Manager will also be a resource to DCI’s operational departments regarding client specifications, standards, directives, and plans. 

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Requirements

Bridge three phases of DCI’s business: Sales, Estimating, and Operations

Sales

· Build shared value relationships – existing and new

· Understand market trends and the customers’ view of them 

· Locate or identify potential proposals by contacting potential partners, discovering, and exploring opportunities

· Screen potential proposals by analyzing deal requirements, potential, and financials; evaluate options; resolve internal priorities; recommend options for submittals

· Coordinate and communicate with the Engineering, Project Management, and Field Operations departments (and others) to better align sales and internal resources

· Close new business deals by coordinating proposal requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Estimating

·Work cooperatively with the Estimating Department

·Write estimates and interpret RFPs

·Write proposals and bid clarifications

·Guide the process with estimating, engineering, and operations - own the bid 

Operations

·Learn and understand client specifications and standards

·Communicate with the client on wins and assures

·Assist in coordination and communication with Engineering, Project Management, and Field Operations in an effort to better align account management and sales with internal resources

Education, Skills, Experience

· A minimum of a B.S. degree in Management, Sales, Industrial Engineering or Mechanical Engineering

· Minimum three years' work experience in a business-to-business environment focused around industrial sales, account or project management

· A strong aptitude for mechanical reasoning and comprehension is essential

· Proficiency in MS Office applications

· Ability to interpret mechanical and electrical layout drawings

· CAD software (AutoCAD) experience is preferred

· Superior administrative ability to manage multiple activities at once.

· Strong interpersonal skills with proven teamwork, leadership and a heart to serve

Critical Qualities

· A commitment to grow and mature in the mission, vision, and core values of the Company

· A love and passion for building shared value relationships and closing business deals

· A friendly, professional, optimistic demeanor

· Composure under pressure; flexibility

· Ability to consistently achieve or exceed desired results 

· Exceptional customer service skills, with the ability to consistently meet/exceed customer expectations

Position Information

· Full Time position; salary with benefits

· Moderate travel will be expected

· Work schedule: 45+ hours per week, which may include evenings and weekends

· The home office is in Memphis, Tennessee

**No solicitation from headhunters and/or recruiters**