Account Manager

Reposted 20 Days Ago
Be an Early Applicant
Hiring Remotely in Dubai, ARE
Remote or Hybrid
Senior level
Information Technology • Legal Tech • Software
The Role
Manage a portfolio of enterprise and mid-market clients, build senior executive relationships, drive renewals and retention, identify upsell/cross-sell opportunities, act as product consultant and voice of the customer, collaborate with sales, development and marketing, monitor KPIs and manage projects end-to-end.
Summary Generated by Built In

🚀 Ready to be part of the Legal Tech revolution?

As the leading SaaS publisher in Europe, DiliTrust is transforming legal departments worldwide with cutting-edge technology ⚖️💡


🌍 Our Impact

From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success 🤝

We proudly support 2,300 customers in 50 countries, with 80% of them being CAC 40 companies 📊🌐

🎯 Our Ambition

To become the first French legal tech Unicorn, reaching a valuation of over €1 billion 🦄✨

🏆 Our Recognition

DiliTrust is recognized for offering a positive and stimulating work environment 🌟

We are proud recipients of the “Happy at Work” and “Tech at Work” labels since 2019 😊💼


🔍 What will you find at DiliTrust?

💡 Innovation: Be at the forefront of legal tech advancements

🌐 Global Impact: Collaborate with diverse teams in an international and multicultural environment

📈 Career Growth: Grow and evolve within the future unicorn of legal tech

😊 Stimulating Workplace: Experience our positive “Happy at Work” culture


🎯 Your Tasks

As an Account Manager, you will engage with senior executives of multinational corporations as well as mid-sized companies in both the private and public sectors 🌍🏢

You will work closely with CEOs, Board members, and management teams to develop and grow strategic client relationships 🤝

Acting as a true product expert, you will be the voice of the customer internally, collaborating with sales, development, and marketing teams 🎤💡


🛠️ As part of your missions

🤝 Build and nurture strong relationships with a portfolio of key clients

🔁 Manage contract renewals and ensure long-term customer retention

📈 Identify and act on upsell and cross-sell opportunities to achieve targets

🧠 Act as a consultant on the product, supporting and guiding clients in their use of the solutions

📊 Monitor KPIs related to business cases and product usage


👤 Profile Required

🎓 Bachelor’s degree (minimum) with at least 5 years of relevant experience

🌍 Fluent Arabic / English bilingual

🧭 Ability to develop long-term strategic plans for customers

🗣️ Excellent presentation and communication skills

🗂️ Strong ability to manage all aspects of a project

🌐 Comfortable working in an international, multicultural environment

📚 Strong desire to learn and become a functional expert on multiple software products

⭐ Versatile, autonomous, assertive, customer-oriented, and a true team player


❓ Why join us?

📍 Location: Dubai

🚀 Join a fast-growing company in a truly international environment (France, Italy, Spain, Canada, Germany, Dubai & Mexico City)

🌏 25+ nationalities: a cosmopolitan and multicultural mindset

⚖️ Work-life balance matters at DiliTrust

📈 A key moment to join DiliTrust in terms of growth and opportunities


💙 Our Values

At DiliTrust, our values guide everything we do:

🤝 Trust: Transparency and integrity in every action

🌈 Inclusion: A culture of empathy, diversity, and belonging

🔥 Hands-on Spirit: Initiative, resilience, and action-oriented thinking

🏆 Excellence: Constantly pushing boundaries to innovate

👥 Team Success: Collaboration is at the heart of everything we achieve


📝 Recruitment Process

1️⃣ HR interview

2️⃣ Hiring Manager interview (on-site)

3️⃣ Chief of CS interview

Skills Required

  • Bachelor's degree
  • Minimum 5 years relevant experience
  • Fluent Arabic and English (bilingual)
  • Ability to develop long-term strategic plans for customers
  • Excellent presentation and communication skills
  • Strong ability to manage all aspects of a project (project management)
  • Experience building and nurturing relationships with senior executives
  • Experience managing contract renewals and ensuring customer retention
  • Ability to identify and act on upsell and cross-sell opportunities
  • Consultative product expertise and acting as the voice of the customer
  • Comfortable working in an international, multicultural environment
  • Strong desire to learn and become a functional expert on multiple software products
  • Versatile, autonomous, assertive, customer-oriented and team player
  • Location: Dubai
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The Company
Year Founded: 2008

What We Do

DiliTrust is an AI-native, fully integrated legal and governance software platform that centralizes corporate legal work. Designed for in-house legal teams and boards, it provides a secure workspace to manage contracts, entities, and board activities. By leveraging its proprietary AI engine, Lini, DiliTrust streamlines workflows, reduces risk, and improves operational efficiency for global organizations.

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