Role Summary:
The role is responsible for managing day-to-day client relationships, supporting the Creative CS Team Lead, and coordinating end-to-end project delivery. It ensures effective collaboration across internal teams, maintains clear communication with clients, and upholds high-quality standards by aligning all deliverables with client briefs, timelines, and brand guidelines. This is a project-based opportunity for a limited period of time (External Consultant).
Role Responsibilities:
1. Client Relationship Management
- Serve as the main day-to-day contact for the client and support the Creative CS Team Lead.
- Build and maintain long-term client relationships through continuous engagement and communication.
- Manage expectations (work product and timelines) and resolve issues before they occur or escalate.
- Present agency recommendations and creative work.
2. Project Management
- Coordinate tasks from briefing through execution.
- Develop timelines, work plans, and delivery schedules.
- Update project trackers daily basis.
- Coordinate closely with internal creative, content, production, and communications teams to ensure timely delivery of all requests.
3. Quality Control
- Review deliverables before client submission.
- Ensure work aligns with the brief and brand guidelines.
- Verify accuracy, consistency, and completeness.
- Maintain high standards across all outputs.
Requirements:
- Bachelor’s degree in Communications, Marketing, Business, or a related field
- Experience in client servicing, account management, or a similar role (agency experience preferred)
- Strong client relationship management and communication skills
- Proven ability to manage multiple projects, timelines, and competing priorities
- Experience coordinating with cross-functional teams (creative, content, production, etc.)
- High attention to detail with a strong focus on quality control and accuracy
- Ability to review and present deliverables confidently to clients
- Strong organizational and problem-solving skills
- Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with project tracking tools is a plus
About APCO
APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact.
Founded in 1984, with one woman’s vision and bold action, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees with work spanning 80 markets around the world.
Headquartered in Washington, D.C., APCO is comprised of strategic advisers, consultants and creators, working together across borders and functions, to provide services and expertise on financial, competitive, political and societal issues.
APCO is a trusted partner to bold purpose-led leaders, lawmakers, government officials, NGOs, the media and other stakeholders in the health, energy, technology, transportation & infrastructure and food & consumer products sectors. For 40 years, the firm has provided public affairs, crisis & reputation, impact, corporate reputation and global solutions services.
APCO is renowned for its ability to champion clients’ interests and permission to operate, build their reputation and strengthen their standing. APCO’s integrated approach and team of tenacious and empathic talent create connections and winning strategies that accelerate progress and deepen impact.
By bringing diverse people and ideas together, and working beyond traditional boundaries, APCO builds the un/common ground upon which progress is made.
Skills Required
- Bachelor's degree in Communications, Marketing, Business, or related field
- Experience in client servicing, account management, or similar role (agency experience preferred)
- Strong client relationship management and communication skills
- Proven ability to manage multiple projects, timelines, and competing priorities
- Experience coordinating with cross-functional teams (creative, content, production)
- High attention to detail with strong focus on quality control and accuracy
- Ability to review and present deliverables confidently to clients
- Strong organizational and problem-solving skills
- Proficiency in Microsoft Office (Excel, PowerPoint, Word)
- Familiarity with project tracking tools
- Agency experience
What We Do
APCO is a global advisory and advocacy firm helping organizations build the un/common ground upon which progress is made.
