Account Manager

Description

* Please note that this is a hybrid position based out of our Bell Works office, requiring four days per week in the office and one day per week working remotely. Depending on business needs, additional in-office days may be required. 

Position Summary

The Account Manager is responsible for managing a portfolio of mid-tier and small wholesale accounts, developing strong relationships with existing retail partners, and prospecting for new business opportunities. This role manages sales across three brands — Carhartt, School, and adidas — ensuring each seasonal collection is represented effectively to buyers. It combines account management, customer success, and sales responsibilities, including presenting collections, attending trade shows, overseeing order fulfillment, and providing post-sale support. Reporting to the Sales Manager, the Account Manager acts as a trusted advisor to retail partners, ensuring assortments drive sell-through and accounts receive exceptional service.

Responsibilities

• Develop and maintain strong client relationships while prospecting new business opportunities.
• Present seasonal collections to buyers in showrooms, at trade shows, and in client meetings — highlighting product features, pricing, and competitive advantages.
• Build and manage long-term accounts, fostering trust-based partnerships that drive retention and growth.
• Stay in regular contact with buyers (check-ins, order follow-ups, seasonal planning) to ensure customers feel supported year-round.
• Consistently meet or exceed assigned sales targets.
• Monitor performance at retail, collect feedback, and provide after-sale support to increase retention and repeat orders.
• Attend trade shows and customer meetings to promote the brand and drive account development.
• Oversee the order book to ensure accurate, on-time shipments; proactively communicate delays or issues to customers.
• Collaborate with marketing, operations, and warehouse teams to execute promotional campaigns, merchandising strategies, and fixture programs.
• Onboard new accounts onto the B2B ordering platform, provide training for adoption, and collaborate with IT to enhance functionality based on customer feedback.

Skills & Requirements

• 3–5+ years of sales, account management, or wholesale experience in apparel, consumer goods, or related industry (children’s apparel a plus).
• Strong knowledge of wholesale/retail sales cycles, showroom selling, and trade show environments.
• Proven ability to build and maintain long-term client relationships and act as a trusted advisor to retail partners.
• Demonstrated success in meeting or exceeding sales quotas.
• Strong presentation, communication, and negotiation skills.
• Highly organized; experience managing order books or pipelines with accuracy.
• Collaborative approach with ability to work cross-functionally across marketing, operations, and logistics.
• Problem-solving mindset; adept at resolving backorders, size challenges, or fulfillment delays.
• Proficiency in Microsoft Excel and comfort guiding customers through B2B ordering systems.
• Flexibility to travel for client meetings, showroom appointments, and trade shows.

Education & Qualifications

• Bachelor’s degree in business, Marketing, Fashion Merchandising, or related field (preferred).
• Equivalent combination of education and relevant experience considered.

Reporting Structure

• Reports to: Sales Manager
• Direct Reports: None