The Account Manager is a customer-facing role responsible for maintaining long-term relationships with existing customers and upselling customers on additional products. Account Managers are expected to understand Redo's product offerings in depth and adapt the product to customers' needs. This role carries a quota and a book of business.
Customer Retention:
Own the relationship and retention of customers post-implementation.
Assist customers in adopting more features and optimizing the platform.
Establish and maintain relationships with multiple stakeholders.
Quota Management:
Achieve and exceed sales targets.
Manage and grow a book of business through strategic account management and customer success initiatives.
Qualifications:
Excellent communication skills, both verbal and written.
Willingness to learn B2B sales.
Ability to multitask and prioritize tasks effectively.
Understanding of customer experience and service.
Ability to work in a fast-paced environment.
Previous experience in account management, customer success, or sales is preferred.
Experience in the technology or SaaS industry is a plus.
Redo is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and supported.
At Redo, we’re trying to be an AI-native team that moves fast and optimizes for time, so we use one-way video interviews as part of our hiring process. We know this can feel new (and sometimes uncomfortable), so just a heads-up: if you move forward, you’ll be asked to record a short video. With a lean talent team and high candidate volume, this helps us fairly and flexibly engage with everyone.
Skills Required
- Excellent communication skills, both verbal and written
- Willingness to learn B2B sales
- Ability to multitask and prioritize tasks effectively
- Previous experience in account management, customer success, or sales
- Experience in the technology or SaaS industry
