Account Manager

This is a full-time, onsite role as an Account Manager at our Berlin HQ, preceded with a three-month rotational program with a pathway into a customer-facing role. You'll join a cohort of talent who build deep product expertise and customer engagement skills from day one, culminating in a position where you'll drive customer adoption, provide support, and manage relationships for leading organizations implementing AI.

At Langdock, we believe the best Account Managers understand both the product and the customer's business challenges. If you're excited about startups, AI, and driving customer impact, this is a unique opportunity to build a foundation in product and customer success before stepping into a high-impact role that combines portfolio management, customer support, and adoption strategy.

Our Account Manager position is preceded by a three-month rotation designed to prepare you for the role:

Weeks 1-6: Customer Support Foundations

• Intensive onboarding and product mastery with a focus on becoming a product expert

• Shadowing customer support interactions and learning to own first responses

• Understanding customer pain points and common implementation challenges

Weeks 7-12: Integrations & Workflow Templates

• Hands-on with building integrations, workflow templates, and implementing use cases

• Supporting customers with implementation and adoption strategies

• Learning account-based management approaches and portfolio prioritization

Upon graduation, you'll transition into an Account Manager role, equipped with deep product knowledge, support skills, and the ability to manage customer relationships that drive measurable adoption outcomes.

• Master Langdock's AI platform through daily product interactions and real use cases

• Own the first response to all customer requests, ensuring timely and effective support

• Manage an ARR-based portfolio of larger customers with an account-based approach

• Provide support for accounts, ensuring all customers receive the help they need

• Lead customer workshops, deep-dives, and implementation sessions

• Drive adoption strategies that ensure customers realize value from the platform

• Act as the voice of the customer internally, influencing product roadmap and strategy

Product Understanding: You can learn how AI systems and integrations work, and can support customers accordingly

Customer Empathy: You anticipate customer needs, motivations, and pain points, and build trusted advisor relationships

Responsiveness & Ownership: You take pride in being the first point of contact and owning customer issues through to resolution

Strategic Thinking: You can assess customer portfolios, prioritize based on impact, and think from first principles

Self-Guided: You drive your own work, take initiative from day one, and work autonomously while prioritizing learning and impact

Our program is designed for people who want to build deep product expertise before owning the entire customer adoption journey. As an Account Manager, you are the primary point of contact for customer success: from responding to their first question, to managing strategic account relationships, to ensuring continuous adoption and value realization across your portfolio.

• Early adopter of AI, excited about its possibilities

• Technical foundation (databases, APIs, cloud applications, system integrations)

• Ability to understand and communicate technical concepts to both technical and non-technical audiences

• Strong written and verbal communication in English and German

• Thrive in fast-paced, high-growth environments

• Team player who communicates well with diverse stakeholders, from engineers to C-suite

• Eager to build a customer-facing career at the intersection of support and AI adoption

• Experience in fast-paced environments

• Technical background (engineering, computer science, technical consulting) or demonstrated ability to quickly master technical concepts

• Customer-facing, support, or account management experience is a plus

• Consistent record of achievement

• German language skills are required for this role

Competitive Compensation: We offer top-of-market salaries and provide substantial equity packages.

Growth Opportunities: You will be joining a high-growth company at an early stage, offering ample opportunities for professional development and career advancement.

Culture: We are a team of ambitious, kind, and talented individuals who love building software together. We value Calm Urgency, Ambitious Execution, and Enduring Goodwill.

Perks: Premium gym access, free lunch & dinner catering, as well as a relocation bonus for those relocating to Berlin.

Office: We work from a beautiful office in Berlin (Greifswalder Strasse 212).