- Provide customer care support for the EMEA region, including full processes of pre-sales, after-sales and service.
- Handle orders, refunds, and supply of service and sales items, while managing service tasks such as invoices, quotes, email support, phone support, and maintenance sales.
- Establish and coordinate strong relationships with operational teams in Israel and local distributors.
- Serve as the focal point for all customer care sales coordination, ensuring excellent customer experience.
- Collaborate closely with finance, logistics, and other teams as required.
- Deliver accurate reports to the Lumenis senior management team at HQ.
- Manage all data processing on SAP, Servicemax, and Salesforce (ERP & CRM).
- Administer service contracts, including booking and billing.
- Fluency in English is a must. Any additional European language – a substantial advantage.
- At least 2 years of proven experience in Customer care/ Customer support.
- Proficiency in Microsoft Office 365.
- Strong communication and organizational skills.
- Ability to work under pressure and prioritize tasks assertively.
- Bachelor's degree (advantageous).
- Familiarity with SAP and Salesforce (advantageous).
Top Skills
What We Do
Energy to Healthcare
Lumenis is a global leader in the field of minimally-invasive clinical solutions for the Surgical, Ophthalmology and Aesthetic markets, and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL) and Radio-Frequency (RF).
For nearly 50 years, Lumenis' ground-breaking products have redefined medical treatments and have set numerous technological and clinical gold-standards. Lumenis has successfully created solutions for previously untreatable conditions, as well as designed advanced technologies that have revolutionized existing treatment methods in each and every one of the verticals we operate in.
Our drive for innovation stems from an uncompromising commitment to improving the health and well-being of our patients; addressing new and growing needs of aging populations; and in offering medical professionals cutting-edge solutions that fit seamlessly into the health-economics environment of the 21st century.
A Leader with Great Assets in Attractive Growing Markets
Innovative technology: Over 270 registered patents and more than 100 FDA clearances.
Global reach: Active installed base of more than 80,000 systems and presence in over 100 countries.
Strong brand: The Lumenis name and brand are associated with high quality among consumers.
Partnership with key opinion leaders (KOL’s): Strong KOL support and commitment to research and development.
