What You’ll Own & Drive1. TAM Support & Service Management LeadershipBecome an essential extension of our TAM team—ensuring that service excellence isn’t just delivered but engineered.
- Take full ownership of service management workflows across supported accounts
- Ensure service management tasks do not stall, are not overlooked, or lacks ownership
- Act as the go‑to coordinator between service delivery teams and TAMs
- Ensure documentation is accurate, complete, and compliant (ISO standards included)
- Champion smooth processes that keep clients delighted and internal teams aligned
2. High‑Impact Account CoordinationYou’ll oversee day‑to‑day interactions for select “Lite” or SMB accounts—ensuring the client experience stays exceptional.
- Serve as the primary communication hub for routine service updates, follow‑ups, and escalations
- Manage renewals by tracking timelines, updating scope and pricing, and keeping clients informed
- Spot opportunities and risks early—such as coverage gaps, outdated infrastructure, or compliance concerns
- Collaborate with TAMs to validate technical decisions, shape solutions, and ensure the client has the right architecture, security, and compliance posture
- Help drive opportunity conversion by uncovering and flagging areas where Bridgehead IT can deliver more value
Why This Role MattersThis isn’t a back‑office coordination job—it’s a high‑ownership position that directly impacts client satisfaction, retention, and account growth. You’ll be an air-traffic controller, problem-solver, and relationship builder all in one—helping Bridgehead IT scale efficiently while delivering the white‑glove service we’re known for.
What’s In It For You?
- A seat inside a fast‑growth technology organization
- Real responsibility, real autonomy, and real impact
- Close collaboration with technical leaders and account executives
- Exposure to multiple service lines, industries, and technologies
- Clear paths for career within the TAM team structure
What You Bring to the TableWe’re looking for someone who understands how IT really works inside a business —and who’s ready to step into a role with real ownership and visibility.
Required Experience & Skills
- A strong technical foundation with a practical understanding of managing IT environments for modern businesses, including:
- End-user support and service desk operations
- Microsoft 365 administration concepts (users, licensing, security fundamentals)
- Networking fundamentals (firewalls, switching, wireless, VLAN concepts)
- Common business systems and infrastructure dependencies
- 2–4 years of experience in IT support, systems administration, service coordination, or a client-facing technical role
- Proven ability to:
- Quickly assess technical issues and understand business impact, risk, and urgency
- Communicate technical concepts clearly and confidently to non-technical stakeholders
- Exercise sound judgment on when to escalate issues to a TAM or senior technical leader
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
Top Skills
What We Do
Bridgehead IT offers customized, end-to-end technology services that support businesses of all sizes. We’re different because we take a holistic approach to the technology needs of our clients. We focus on building partnerships to solidify relationship with a foundation based on securing and assessing long-term needs.
Our services are engineered to meet the specific objectives of each client. That starts with having the right people who are experts in their field to develop solutions that support our clients. Thoughtful solutions, not quick fixes.
Our clients range from publicly traded, global entities to mid-sized local businesses.
We are a premier partner with Microsoft, HPE, Cisco, VMWare and many others.
Our full range of technology based business solutions include:
• App Development • Change Management • Cloud Solutions • Conference Room Design • Cyber Security And Compliance • Digital Signage Displays • Endpoint Detection And Response • IT Cost Control • IT Service Delivery • Infrastructure Services • Microsoft 365 • Project Management • Structured Cabling
MISSION: Bridgehead IT offers customized, end-to-end technology services that support businesses of all sizes. We’re different because we take a holistic approach to the technology needs of our clients and empower our staff to become leaders in their fields.
VISION:
Perpetuate, grow, and diversify by expanding further into a multi-specialty technology and business consulting firm in the field of Information Technology.
Core Values:
ACT WITH INTEGRITY.
SAFEGUARD OBJECTIVITY.
VALUE EVERY EMPLOYEE.
STRIVE FOR EXCELLENCE.
Why Work With Us
Co-founders Wes Bunch, CEO, and Chris Brandvik, COO, have over 35 years of collective experience in the Information Technology sector. They established Bridgehead IT in 1999 with the goal of building a new kind of technology company — a whole new generation run by fresh thinkers who offer a forward vision.
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