Why Work for Proper Sky?
At Proper Sky, your work will make an impact from day one. As a small and agile team, we offer meaningful responsibility early on and continuous opportunities to grow, no matter your role. Every day brings fresh challenges and the chance to build new skills in a collaborative, fast-paced environment.
You’ll work closely with leadership and key stakeholders, gaining visibility and influence across the organization. Our team is made up of dedicated, mission-driven professionals who care deeply about delivering exceptional results for our clients and supporting one another.
We’re committed to your development and success. We provide leadership and professional growth opportunities through industry-leading programs like IT Nation, along with other third-party training and support. At Proper Sky, you’ll learn our systems, improve them, and bring value every day.
Role Summary
As a Client Account Manager at Proper Sky, you will own a portfolio of client relationships and be fully accountable for the client experience, retention, and growth of your accounts. You are not a pass-through—you are a strategic partner to your clients and a leader internally. This role is ideal for an experienced professional who thrives on building long-term relationships, driving results, and operating with autonomy and accountability.
You will serve as your clients’ trusted advisor, ensuring their IT environment supports business outcomes, risks are actively managed, and opportunities for improvement are clearly identified and communicated. Your success will be measured by client satisfaction, retention, revenue growth, and operational excellence.
Key Responsibilities
Client Relationship & Experience Ownership
- Own the end-to-end relationship for assigned accounts
- Build strong, trusted relationships with business owners and executive stakeholders
- Lead regular client check-ins focused on performance, risk, and future needs
- Ensure a consistently high-quality client experience with fast, clear communication
- Act as the voice of the client internally, driving accountability and resolution
Resolution Coordination & Escalation Leadership
- Partner closely with Service, Engineering, Strategy & Alignment, and Project teams to ensure:
- Issues are resolved quickly
- Projects stay aligned with client priorities
- Expectations are consistently met or exceeded
- Lead all client escalations with confidence, ownership, and professionalism
- Oversee smooth onboarding for new clients and new services
Account Growth & Strategy
- Proactively identify opportunities for:
- Security enhancements
- Cloud modernization
- Infrastructure improvements
- Service expansions
- Develop and present clear, business-aligned proposals
- Serve as a strategic advisor, not just a service coordinator
Contract, Renewals & Performance
- Own contract lifecycle management and renewals
- Lead renewal discussions with a performance-first mindset
- Monitor service trends, utilization, and client satisfaction metrics
Reporting & Business Insight
- Review and present service performance metrics
- Translate technical data into executive-level insights
- Use client feedback and trend analysis to drive continuous improvement
Administrative & Procurement Duties
- Promptly triage, and organize incoming packages/shipments
- Receive all packages incoming from distribution centers and stage appropriately
- Occasionally, place orders as directed by Director of Finance
- Execute all Finance Department processes as directed and written
- Effectively communicate product intake status with the Finance Department
Required Experience & Skills
- 4+ years in Account Management, Client Services, or MSP environment
- Strong working knowledge of:
- Managed IT Services
- Microsoft 365 & Cloud Platforms
- Cybersecurity fundamentals
- Networking & infrastructure
- Exceptional written and verbal communication
- Proven ability to manage multiple accounts with high expectations
- Strong executive presence and business acumen
- Highly organized, detail-oriented, and self-directed
Preferred Qualifications
- Prior MSP experience strongly preferred
- Experience with Azure, AWS, and network infrastructure
- ITIL, Microsoft, Cisco, or security certifications are a plus
Compensation & Benefits
- Competitive, experience-based salary
- Medical, dental, and vision insurance
- Paid time off and holidays
- Ongoing professional development & certifications
- Flexible work structure within a collaborative, high-performing team
Top Skills
What We Do
Elevate your IT and finally get freedom to focus.
Are you constantly bogged down by the same IT issues, unable to focus due to endless interruptions? It’s time to break free from the cycle of mediocre IT.
Discover how to get your IT from mediocre to great.
No BS. Just Proper IT. That’s the Proper Way. Only from Proper Sky.
Proper Sky is a managed IT services provider (MSP) delivering IT solutions and IT support services to businesses across the Greater Philadelphia Area since 2006. Our ideal customers have real day to day technology needs and believe that maximizing worker and system uptime is the ideal way to drive down system costs.
Are you a small business (SMB) with 20 to 300 employees? Do you see technology as a competitive advantage and a way to differentiate your organization? Contact us to see if our services are a good fit for your business needs. We're here to help!
- 24x7 IT helpdesk support
- IT system management
- Cloud services (Microsoft 365 and Azure)
- Digital Transformation
- Cybersecurity management
- Compliance
- IT strategy and consulting
- Backup and disaster recovery (BDR)
- unified voice, telephony
- and more!
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