Locations: Baltimore
The Opportunity
We’re looking for a proactive and detail-oriented Account Manager to join our team at Response Labs. In this role, you’ll drive the day-to-day execution of client projects—ensuring deliverables are completed on time, within scope, and aligned with expectations. Your mission? To build strong client relationships, foster seamless collaboration across internal teams, and keep projects running smoothly in a fast-paced, digital-first environment.
Responsibilities
- Manage day-to-day operations of assigned client account(s), with direction and oversight from Director
- Serve as a primary client contact for project updates, deliverables, and coordination
- Facilitate regular communication between clients and internal teams (creative, strategy, media and technology), ensuring that all parties are aligned and informed
- Lead and/or participate in client and internal meetings, making relevant contributions
- Assist in developing project briefs, client presentations, reports, and performance analyses
- Ensure accuracy and quality control across all client-facing work
- Understand and monitor project budgets, flagging scope changes or risks early
- Demonstrate curiosity and take initiative when presented with problems, helping to come up with solutions
- Support Account Supervisors or Directors in developing strategic account plans
- Understand and anticipate potential roadblocks and challenges, in advance of them becoming issues, for the client or internal team
Requirements
- Minimum 2 years of experience in account or project management, ideally in an advertising agency environment
- Prior experience managing digital projects and campaigns, ideally across CRM, loyalty or media channels
- Ability to thrive in a fast-paced environment with multiple clients and projects, balancing competing priorities effectively
- Excellent verbal, written, presentation and interpersonal skills
- Self-motivated and detail-oriented
- Level-headed and positive under pressure
- Proficiency in project manage tools including Google Suite, Slack, JIRA, Harvest and Forecast
- Bachelor’s degree in Advertising, Marketing or similar field
Great Benefits
- Health, dental, and vision insurance with employer contribution.
- Short-term disability coverage.
- 401k plan with matching.
- Annual performance bonus and quarterly award drawings.
- Paid vacation, sick time, and federal holidays.
- Professional training and certification tracks.
- Flexible work options, including work-from-home.
- Regular company events and volunteer outings.
- Fun, relaxed work environment and culture.
About Us
Response Labs is an award-winning, data-driven CRM and loyalty marketing agency. We combine strategy, data science, creative, production, and media to deliver impactful omnichannel campaigns for our clients. Our mission is to Make Every Message Matter™ by fostering meaningful connections between brands and customers.
Top Skills
What We Do
Response Labs is a team of dedicated, digital marketing professionals in Baltimore and Seattle. We are passionate about CRM and loyalty marketing. We are straight-up nerds for data and analytics. We are curious about innovation and the future of our industry. And most important of all, we are made up of animal lovers and adventure seekers, proud parents and grill-masters, avid runners and devoted volunteers, anglers and musicians.
We are a Salesforce Partner and Solutions Integrator.
Response Labs is always on the lookout for talented people who share our passion, nerdom and curiosity for digital marketing, but also bring to our team a well-rounded life rich with experience outside the office. We're a growing agency that likes to think big and has coast-to-coast coverage with offices Baltimore, Maryland, and Seattle, Washington.
We offer flexible working hours, work from home options, 401K with matching, annual bonuses, quarterly performance prizes, short-term disability, healthcare, investment in continuing education, and a fully stocked pantry to keep our team fueled
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