As an Account Manager, your primary responsibility is to nurture and grow relationships with clients to ensure satisfaction and loyalty. You will serve as the main point of contact between the company and its clients, understanding their needs, addressing concerns, and proactively identifying opportunities for upselling or cross-selling. This role requires strong interpersonal skills, business acumen, and the ability to collaborate with internal teams to deliver excellent service and achieve client objectives.
1. Client Relationship Management:
. Build and maintain strong, long-lasting relationships with clients.
. Act as the main point of contact for client inquiries, concerns, and requests.
. Understand clients' business objectives and challenges to provide tailored solutions.
2. Account Planning and Strategy:
. Develop account plans and strategies to achieve client goals and maximize revenue.
. Identify opportunities for upselling and cross-selling additional products or services.
. Collaborate with clients to set realistic and achievable objectives.
3. Communication and Coordination:
. Effectively communicate client needs and expectations to internal teams.
. Collaborate with sales, marketing, and product development teams to deliver on client commitments.
. Provide regular updates and reports to clients on project status and performance.
4. Problem Resolution:
. Proactively address and resolve client issues or concerns.
. Work with internal teams to find solutions to client challenges.
. Ensure timely and effective communication of resolutions to clients.
5. Contract and Renewal Management:
. Manage contract negotiations and renewals.
. Ensure that contractual commitments are met and exceeded.
. Work with the finance team to ensure timely and accurate invoicing.
6. Market and Industry Knowledge:
. Stay informed about industry trends, market changes, and competitive products/services.
. Share relevant insights and information with clients to position the company as a trusted partner.
Requirements
1. Bachelor's degree in business, marketing, or a related field.
2. Proven experience in account management, preferably in a similar industry.
3. Strong communication and interpersonal skills.
4. Excellent problem-solving abilities.
5. Results-driven with a focus on customer satisfaction.
6. Familiarity with CRM software and project management tools.
Benefits
Autonomy work style, empowered and challenged!
We are dedicated to provide fast, thoughtful, and high-touch interactions. We hold ourselves to exceptionally high standards, and strive for incredible attention to detail, empathy, and fast turnaround times. We love what we do and enjoy doing it. We provide on-job training, international training opportunities, top notch talents teams and creative work environment to help everyone reach their potential and grow within UBRAND.
Advertising never stands still…we’re fast paced! Tired of watching the clock and dreading your long days? Join a team that doesn't sit still. Our days are action packed and you'll always be growing and learning. It’s an opportunity to become an integral part of our creative squad.
UBRAND is an equal opportunity employer and all qualified applicants will receive consideration for employment.
Top Skills
What We Do
UBRAND is a Saudi Creative Brand Communications Agency hosting a pool of around +50 multinational talents working in harmony to produce creative and original ideas that produce results and returns on investments. We believe that TRUST is the glue of all interpersonal relationships. We aspire to build trustful brands in the minds of consumers as well as building long lasting relationships with our clients based on mutual trust. We offer a 360 degrees brand communications via a wide variety of services from strategic planning to brand development all the way to video production, web development and digital marketing all in superior world class quality.
