The Role
The Account Manager drives client retention and growth for Mongoose's AI-enabled platform by managing renewals, upselling solutions, and fostering strong client relationships for success.
Summary Generated by Built In
At Mongoose, we believe every conversation matters.
We’re on a mission to change lives by making conversation intelligence accessible to all in higher education. Our purpose? To move people forward. Whether it’s helping a student navigate their first semester, connecting alumni with meaningful opportunities, or ensuring parents feel informed and supported—our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.
We know that conversations aren’t just a feature—they’re the foundation of connection. That’s why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do. At Mongoose, we’re transforming communication in higher ed because we believe reputation is a mutual responsibility, and the right insights fuel measurable outcomes.
Join us and be part of a team that’s making a real difference in education—one conversation at a time.
As an Account Manager, you’ll be the driving force behind making sure our clients don’t just renew their contracts—they expand their use of Mongoose solutions and can’t imagine life without us. You’ll own the renewal process and lead all expansion efforts, including upsells and cross-sells, by diving deep into client relationships, uncovering their needs, and helping them achieve their goals with our products. Success in this role will be measured by increasing client retention rates, achieving both your annual renewal , and expansion quotas through adoption and growth of our Conversation Intelligence Platform. If you love building expansion pipeline through strategic account planning and referential selling and have a demonstrated history of exceeding quota, this role is for you.
What You'll Do
- Sell and Renew with Confidence: Consistently meet or exceed assigned renewal and expansion quotas to drive revenue growth, while developing informed, strategic retention and growth plans in partnership with your Customer Success Manager. Lead renewals with confidence so clients feel valued, supported, and excited to sign on for another year (or more), and proactively anticipate and address risks well before renewal time—because surprises are for birthdays, not contracts.
- Drive Growth Like a Pro: Build pipeline through focused weekly outbound activities, own upsell and cross-sell opportunities by showing clients how Mongoose can solve even more of their challenges, and expand our footprint within schools by introducing our solutions to new departments and teams that didn’t know they needed us—until you showed them.
- Be the Client’s MVP: Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs) that ensure clients feel heard, supported, and ready to grow with us. Use a deep understanding of client goals and challenges to position Mongoose as an indispensable partner, and work in true partnership with a dedicated Client Success Manager—driving commercial strategy (renewals, upsells, expansions) while your CSM partner drives adoption, value realization, and day-to-day success. Together, you’re accountable for delivering outcomes that maximize satisfaction and growth.
- Collaborate & Innovate: Partner with Marketing to share new offerings, success stories, and updates with clients; collaborate with Leadership to identify risks and develop creative solutions to challenges or closing opportunities; and bring the voice of the customer to Product by sharing insights and ideas that help us build even better solutions.
- Show Up, Stand Out: Represent Mongoose at industry events, conferences, and trade shows, leaving a lasting impression on clients and prospects. Be the face of Mongoose for your accounts, turning relationships into partnerships and partnerships into growth, including onsite visits and travel as needed.
- Make Data Your Superpower: Track client health metrics to guide conversations and uncover opportunities, maintain an accurate and squeaky-clean CRM (hello, HubSpot!) with all renewals, upsells, and interactions, and share insights and updates internally to ensure alignment and fuel smarter strategies.
What You'll Bring To The Table
- Sales Savvy with Heart: Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment with a consistent track record of exceeding targets. You’ve demonstrated the ability to build healthy pipelines, convert with strong win rates, and successfully drive renewals while growing accounts through upsells and cross-sells. You know how to sell without feeling “salesy,” positioning solutions in ways that feel natural, helpful, and downright irresistible.
- A Relationship Builder Extraordinaire: You’re a natural at connecting with people and building trust, making clients feel understood and supported. Your exceptional communication skills ensure even complex ideas are easy to understand and act on.
- Proactive Problem-Solver: You don’t wait for problems to knock—you see them coming and have solutions ready before anyone else notices. As a strong, strategic thinker, you’re always looking for ways to improve processes and drive better outcomes.
- Data-Informed Decision Maker: You use data as a secret weapon—leveraging insights to uncover opportunities, address challenges, and shape your approach. You excel at translating data into actionable insights that empower clients to make informed business decisions, and you bring experience with CRM systems (bonus points for HubSpot expertise!).
- Collaboration at the Core: You thrive in a team-oriented environment, aligning with Marketing, Product, and Client Success to deliver exceptional results. You excel in a partnership model, working hand-in-hand with a dedicated CSM to balance commercial ownership (renewals, upsells, expansions) with adoption and value delivery, ensuring clients see measurable success. Your positive, can-do attitude makes you a joy to work with for both colleagues and clients.
- Higher Ed Experience? Even Better!: Experience working with higher education institutions is a big plus, but not required—we’re happy to help you learn!
Why You’ll Love It Here
At Mongoose, every conversation matters. You’ll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication. We’re all about collaboration, growth, and doing work that truly makes a difference. Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™. Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations. Our values define us, and we celebrate diversity in all its forms. If you don’t meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply. We value diverse perspectives and are eager to hear what you can bring to our team.
At Mongoose, we believe that diversity drives innovation, and inclusion builds stronger teams. We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered. We welcome applicants of all backgrounds, experiences, and perspectives, and we do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations during the application process, please let us know—we’re here to help.
This position offers a base salary of $70K and a variable of $75K, for an OTE of $145K. This position is fully remote, with working hours in the West or Central Time zone (PST or CST).
In addition to your base salary, we offer:
Quarterly Employee Bonus Program, Comprehensive medical, dental, and vision coverage, 401K with company match: 100% of the 1st 3% and 50% of the next 2%, Flexible PTO, Competitive Leave Policies, $600 home office set-up stipend, 13 paid holidays, plus a week off between Christmas and New Year’s plus many other perks!
Top Skills
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The Company
What We Do
At Mongoose, we believe that every conversation matters. As the leading Conversation Intelligence Platform (CIP) for higher education, we empower institutions to build trust, foster engagement, and drive results through personalized, multi-channel communication.
More than 1,000 colleges and universities trust Mongoose’s AI-driven solutions to support every stage of the student journey—from recruitment and admissions to student retention, completion, and alumni engagement.
🎓 Who We Help:
✔ Enrollment & Admissions Teams – Boost application completion, increase yield, and engage students where they are.
✔ Student Success Leaders – Identify at-risk students, provide proactive outreach, and improve retention.
✔ Advancement & Alumni Relations – Strengthen donor relationships, increase participation, and optimize fundraising campaigns.
📊 Mongoose by the Numbers:
- 1,000+ colleges & universities served
- 25,000+ users across higher education
- 100M+ conversations facilitated annually
- 300% increase in Giving Day contributions at Brenau University
- 50% increase in alumni event attendance at St. Joseph’s Collegiate
- 8.7% enrollment growth at McLennan Community College
- 20% increase in student retention at Carroll University
🔹 Why Institutions Choose Mongoose
Conversations Hub – Multi-channel engagement through Text, WhatsApp, and Chat.
Intelligence Hub – Actionable insights, behavioral analysis, and performance metrics.
Empathy-Driven Approach – Built by former higher ed professionals who understand the student experience.
💡 Join a growing network of institutions transforming engagement through conversation intelligence. Connect with us at hellomongoose.com.
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