About Maddox:
We are the nation's leading provider of electrical transformers to the commercial and industrial market. We have primary locations in South Carolina, Washington State, Texas, Idaho, and Ohio. Maddox has been recognized by Inc. Magazine as one of the largest, fastest-growing companies in America.
Maddox was founded on Christian values and we are passionate about investing in the people, processes, and culture that have made this a great place to work.
Discover more at: https://www.youtube.com/@MaddoxTransformer or https://www.maddox.com/
About Maddox + You:
Your focus will be on providing an unparalleled customer experience to a wide variety of customers across multiple industry segments. You will be responsible for confirming orders, coordinating approval and release processes, handling escalations, providing both reactive and proactive updates, and building relationships with customers to drive retention and customer satisfaction.
This is an ideal role for someone looking to build a career with an employer who values your strong character, stable lifestyle, and dedicated work ethic.
Must-Haves:
- Great attention to detail.
- Highly autonomous self-starter capable of managing your own time.
- Able to create and maintain an organized workflow while juggling several responsibilities.
- Highly empathetic and emotionally intelligent.
- Capable of resolving conflict and managing escalations.
- Proficient with basic computer software (Google Suites, web browsers, etc.).
- Responds well to feedback.
- Excellent written and verbal communication skills.
- Minimum 45 WPM typing speed.
Not Required, But Nice to Have:
- Customer service and conflict resolution experience.
- Knowledge of manufacturing processes and concepts.
- Experience with modern software (e.g., ERPs, CRMs, etc.).
- Familiarity with transformers and basic electrical concepts.
Basics
- Full-time. The schedule is generally 7:00 AM - 4:00 PM.
- Paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, etc. Smoke-free, drug-free workplace.
Experience & Education:
Prior experience in administrative or project management is helpful. We value skills and experience, but we're also willing to invest in training a select number of promising early-career candidates with the right combination of drive and ambition.
Advancement Opportunities:
This is a Level II customer service position. Based on your performance, you may eventually become eligible (generally after 12-24 months) for promotion to senior account manager or other opportunities within customer success.
Pay: Starting range with bonus: $69.6k - $83k. Plus up to $1k/month wellness stipend and other benefits.
Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.
Top Skills
What We Do
Maddox serves the commercial, industrial, utility, and renewables segments of the transformer market. We work with small operators, all the way up to the largest projects in the country. Our customers value speed, transparency, and an easy buying experience.
We sell, rent, repair and buy transformers.
With thousands of units in-stock and expedited production slots available, Maddox is dedicated to fast lead times and helping you get your project powered on as fast as possible. Our highly trained sales and customer service teams are dedicated to finding you the right transformer and delivering it to you at the right time.
We believe in not only providing a dependable product with outstanding customer service, but in conducting ourselves with character and integrity in all that we do. We believe that strong relationships and a good reputation are our most important assets.
Our experience has taught us that the best way to serve our customers is to deliberately concentrate our skills and expertise on a single line of products. From the very start, MIT was built with an exclusive focus on transformers and transformer-related equipment. We do one thing, and we do it very well.
We serve customers who value quick lead-times, extensive technical expertise, excellent customer service, and ease of doing business. Our customers are primarily industrial and commercial clients, contractors, and equipment dealers/distributors.
1-800-270-2011
[email protected]
