Jahnel Group’s mission is to provide the absolute best environment for software creators to pursue their passion by connecting them with great clients doing meaningful work. We get to build some of the most complex and compelling applications for our clients located across the country.
We’re a fast-growing, INC 5000–recognized company, yet we still work as a close-knit team (150+ employees). As we continue to scale, we’re looking for an Account Manager to own client relationships, ensure delivery excellence, and drive account growth.
Who we are looking for
We’re seeking a client-focused professional who can balance operational rigor with relationship building. The Account Manager will serve as the primary contact for a portfolio of clients, ensuring smooth delivery, accurate billing, and long-term success. The ideal candidate thrives on solving problems, building trust, and spotting opportunities to add value.
This role is a great fit for someone who enjoys client interaction and understands that meaningful relationships often extend beyond traditional 9 to 5 hours, whether that means an early morning call, a late evening sync, or other relationship building activities with a client.
What You'll Do:
- Act as the primary relationship manager for your clients, building trust at multiple levels.
- Grow accounts and business with existing clients by continued relationship building, including traveling to visit clients and organizing experiences.
- Monitor delivery health, project hours, and billing accuracy to protect client and company outcomes.
- Collaborate with Service Delivery, Sales, Marketing, & Recruiting teams to refine and streamline cross-team processes, in particular processes enhancing client and consultant experience.
- Oversee onboarding, resourcing, and contract administration (MSAs, SOWs).
- Proactively gather client feedback and coach resources to continuously improve performance.
- Identify growth opportunities and collaborate with leadership to expand accounts.
- Serve as a point of escalation, resolving issues quickly and effectively
Skills and Qualifications:
Must Haves:
- Excellent communication, problem-solving, and organizational skills.
- Ability and enthusiasm to travel up to 30% of the time.
- Strong relationship-building skills with a proven ability to drive renewals and growth.
- Incredible attention to detail and organizational skills.
- Ability to manage time-sensitive tasks and competing responsibilities effectively.
- A valid driver’s license and reliable personal vehicle.
Nice to Have Experience:
- Prior experience in a client-facing role or with relationship management.
- Familiarity with the tech industry or software development.
- Travel planning and coordination.
- Schenectady, New York
Compensation Package (Salary Transparency for US Based Employees)
- Salary + OTE Range: $80,000 – $120,000
- Salary is negotiable and variable based on experience
- Free Health Insurance Option for all (Single, 2 - Party and Family)
- 401k Safe Harbor Plan
- Generous PTO - Maternity / Paternity Leave
Primary work hours are 9:00 am to 5:00 pm EST, depending on workload. The Account Manager will also be expected to engage in client-facing activities outside of traditional hours, such as dinners, events, or other relationship-building opportunities. Background checks may be required due to client security requirements.
What We Do
No matter the complexity of the application, we have the skills and the tools to build it.
Jahnel Group brings well over a decade of web development experience with a great eye for design and an impressive set of technical skills. We work hard to stay on the cutting edge of our industry and are absolutely obsessed with making our customers happy. We've seen exponential growth in the past few years. So much so that we have appeared on the Inc. 5000 list for three consecutive years!
We specialize in the design and development of web-based applications, websites, mobile applications and anything digital with extensive experience in the full software development life-cycle. This includes gathering requirements, project management, wire framing, prototyping, development, and quality assurance.
We're proud to be a culture-first company. Our dedication to our employees is why we've appeared on the Times Union Top Workplaces and Albany Business Review Best Places to Work for three consecutive years.
If you have a complex project you'd like to discuss, please call us at 518-356-0039 or email [email protected], we'd love to hear from you!
